How to protect myself against false claims

[hammahorror]

Hi Ebayers,

I have just had a $250 buy-it-now listing sold to a new member with 0 feedback from Poland.
I have never sent items there before and I am concerned about them having no feedback.

Any tips on what I can do to protect myself from fraudulent false claims of items not received?

[repentatleisure1952]

"Then you could be reported for listing interference, and the neg would be removed."

Not if I genuinely wish to buy the item.

"I know this comes as a shock to a lot of people, but sellers are actually allowed to set terms that buyers (potential or otherwise) are expected to meet"

No argument from me...however the OP"s items offer international shipping.

[repentatleisure1952]

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@collect247 wrote:

Read post #2 that's how 

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The OP's listings offer international shipping (including Poland).

So where is the "problem with buyer's address"?

[collect247]

It's the only option the seller can tick without getting a defect as it's obvious that they will get scammed.

You're the one that's come out all guns blazing that the seller will get a defect and receive bad feedback.

And for your info once the transaction gets cancelled by a seller for problem with the buyers address then all the info gets deleted.

This has happened to me on many occasions as a buyer so I know how ebay allows sellers to do this lol.

[repentatleisure1952]

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@davewil1964 wrote:

If the address is a hostel, the OP can legitimately, in my view, cancel for 'problem with buyer's address'.

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One of my son's & I own a pub & a backpackers "Hostel" in the Central West of NSW & we live on the premises...as do some staff.

Should the guests/staff not be able to have eBay purchases sent to here?

Should both of us not be able to have eBay purchases sent here?

We have not had any seller cancel when they see our address.

[collect247]

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@repentatleisure1952 wrote:

"Then you could be reported for listing interference, and the neg would be removed."

Not if I genuinely wish to buy the item.

"I know this comes as a shock to a lot of people, but sellers are actually allowed to set terms that buyers (potential or otherwise) are expected to meet"

No argument from me...however the OP"s items offer international shipping.

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Yes they offer international shipping but the OP has admitted that isn't what they want so I have informed OP to not offer it and a seller can cancel a sale whenever they please if it doesn't look or feel right so you can balls it up all you like but at the end of the day ebay allow sellers to cancel.

[digital*ghost]

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@repentatleisure1952 wrote:

"Then you could be reported for listing interference, and the neg would be removed."

Not if I genuinely wish to buy the item.

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Sorry, but no.

If a seller sets terms that are allowed, and a buyer doesn't meet those terms but buys anyway, it is considered unwelcome and malicious buying

"Buyers who don't meet a seller's terms, as outlined in a listing, are not allowed to buy or bid on an item. Buyers are also prohibited from any behavior that deliberately harms our sellers. For example, placing an excessively high bid for an item when they have no intention of paying, so as to prevent a real sale going through."

It goes further to clarify that genuinely wanting the item and just bidding to interfere, don't affect whether or not the buyer is in breach of this policy (emphasis mine):

"Buyers who do not meet a seller's terms as outlined in the item listing are not permitted to bid on or buy the item. Buyers are also not allowed to place bids or buy items with the primary intent of disrupting a listing."

https://www.ebay.com.au/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375

[repentatleisure1952]

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@collect247 wrote:

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@repentatleisure1952 wrote:

"Then you could be reported for listing interference, and the neg would be removed."

Not if I genuinely wish to buy the item.

"I know this comes as a shock to a lot of people, but sellers are actually allowed to set terms that buyers (potential or otherwise) are expected to meet"

No argument from me...however the OP"s items offer international shipping.

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Yes they offer international shipping but the OP has admitted that isn't what they want so I have informed OP to not offer it and a seller can cancel a sale whenever they please if it doesn't look or feel right so you can balls it up all you like but at the end of the day ebay allow sellers to cancel.

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Look I agree...I had two sellers cancel on me in the last week...I'm fine with that...they were silly enough to use OOS option.

It's not difficult to exclude OS shipping when you list.

The PWBA when there is no problem simply does not sit well me.

I also agree that the OP should not ship to Poland...they should take the time to set their exclusions in the first place & lose the silly blurb about no zero feedback bidders in their listings...jmo.

Peace.

[repentatleisure1952]

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@digital*ghost wrote:

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@repentatleisure1952 wrote:

"Then you could be reported for listing interference, and the neg would be removed."

Not if I genuinely wish to buy the item.

---

Sorry, but no.

If a seller sets terms that are allowed, and a buyer doesn't meet those terms but buys anyway, it is considered unwelcome and malicious buying

"Buyers who don't meet a seller's terms, as outlined in a listing, are not allowed to buy or bid on an item. Buyers are also prohibited from any behavior that deliberately harms our sellers. For example, placing an excessively high bid for an item when they have no intention of paying, so as to prevent a real sale going through."

It goes further to clarify that genuinely wanting the item and just bidding to interfere, don't affect whether or not the buyer is in breach of this policy (emphasis mine):

"Buyers who do not meet a seller's terms as outlined in the item listing are not permitted to bid on or buy the item. Buyers are also not allowed to place bids or buy items with the primary intent of disrupting a listing."

https://www.ebay.com.au/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375

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But I have every intention to pay!

I simply do not understand how a zeo feedback bidder can be excluded.

[digital*ghost]

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@repentatleisure1952 wrote:

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But I have every intention to pay!

I simply do not understand how a zeo feedback bidder can be excluded.

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The buyers who purchase from me and supply a parcel locker or collect address also pay, despite my having in big, bold writing at the top of every single listing that they aren't accepted.

eBay doesn't give me the means to automatically block buyers from providing such addresses, but they do give me the freedom to stipulate it as a condition of purchase, and I would be well within my rights to cancel all orders where a parcel locker or collect address has been given, and report those buyers to eBay (I don't, for many reasons, in most cases I just ask for an alternative address, though have cancelled orders when none have been forthcoming, and I recognise it's not quite the same thing as saying no 0FB buyers because "something wrong with the buyer's address" fits my reasons, but it does speak to my point about sellers being able to have their own terms, whether they are enforable via eBay functions or not). 

[shoppingbag*]

You're even selling to Nigeria? It's worrying enough getting a buyer with zero feedback in Australia. I have all overseas countries blocked, it's not enough to select "posts to Australia" you need to actually select the countries you wish to exclude. The best way is in your account settings and then you don't have to enter it for each listing. You can also block buyers who don't have phone verified accounts, but I don't think it will work saying you will not sell to buyers with zero feedback. They may not even read that.  Everyone has to start somewhere, I usually just pay for signature on delivery if I am a bit hesitant. I also send to Post Office boxes and anywhere else, as long as it is the address given to me by eBay. There is also some safeguard in printing your own postage labels, as tracking numbers get put up automatically, and the address given by eBay is printed on the label, so no-one can accuse you of making any errors in those cases. I lodge parcels at the Post Office and pin the lodgement receipt to a printout I have done of the sale details, I file these away in a folder. I download the label as well, as it contains the buyers phone number.