How to speak to someone?

[sjay2k]

I participated in an unlimited listing promo last month.

I currently have 3,500 listings but need to cancel 2,000 of them in the next couple of weeks to avoid paying insertion fees.

I also have another 6,000 listings on my website that I would like to list using the eBay sync tool.

I tried calling up the general eBay number but they seemed to tell me that (1) there is no account manager or similar person who I can talk to, (2) their marketing department, who is able to offer promotions for specific accounts, is "back end" only and "does not take calls".

This is all a bit ridiculous.  Has anyone been able to contact someone at eBay who has authority to make decisions?  Thanks everyone 🙂

[imastawka]

A little off topic here, but, the OP has Click and Collect for untracked letter rate.

C & C is for parcels.

Big chance those letters will get lost.

[kopenhagen5]

Good pick up.

sjay, I would be opting out of click n collect.

[padi*0409]

Off topic, but neck and neck again Kopes.........................

Hope my fellow Muskies had a great Xmas.

                                                          

[imastawka]

Great Chrissie here, thanks Padi     

[digital*ghost]

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@imastawka wrote:

A little off topic here, but, the OP has Click and Collect for untracked letter rate.

C & C is for parcels.

Big chance those letters will get lost.

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It used to be only for tracked parcels when it was first introduced, but not any more.

Once a letter (or otherwise untracked package) is confirmed as arrived at the store, the system generates the pick-up code and it is considered delivered by eBay's standards, which means it basically provides delivery confirmation on untracked items with regards to eBay's request system. (I still wouldn't use it myself, but considering most of the complaints about it on the boards are related to postage being charged when people thought it would be free, it likely works most of the time). 

[sjay2k]

Thanks kopenhagen.  Unfortunately I can't see the free relist option, probably beceause I'm listing via my site's API.

[sjay2k]

Chameleon, I am merely trying to talk to someone from eBay. I don't understand the basis for your speculation, or why you feel the need to respond at all.

[go-tazz]

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@sjay2k wrote:
I am merely trying to talk to someone from eBay. I don't understand the basis for your speculation, or why you feel the need to respond at all.

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This gives you their direct links without having to go through their rigmarole:

https://www.ebay.com.au/help/home.

Just keep in mind that the Call option is only available during business hours,(8 am to 9 pm Mon to Fri and

8 am to 5 pm on Sat and Sun).

Have us call you seems to be the best option.

Just scroll to the bottom of that page.

[sjay2k]

Perfect, thank you.

[gewens]

Hello,everyone. To be respectful is very important in your interaction with other members here. I'd like to remind you that content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling, or profanity will be edited or removed.  Please read about our policy here: https://community.ebay.com.au/t5/Community-Feedback/Updates-coming-to-eBay-com-au-Discussion-Boards/... Thanks very much. 🙂