I Need An Idiot's Guide to Downloading a Report (please)

[digital*ghost]

I can't for the life of me figure out how to download a report to show transactions with defects - I had a defect for a transaction that was showing for several weeks, but every time I clicked the 'Download a report' link from the preview pop-up, I was prompted to sign in and then just arrived at a screen that said I had no transactions with defects.

After a few weeks that defect stopped being counted (I currently have the 3-month look back or evaluation), but now I have a different defect showing for something else and still get the same result when I try to download a report. 

So, if someone who has been able to successfully download a report could please provide a step by step guide letting me know what to click, where and when, just so I can clarify whether it's something I'm doing incorrectly, that would be awesome. TIA 🙂

[digital*ghost]

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@lyndal1838 wrote:

I thought I read somewhere that defects were not supposed to be counted until August?

Could that be why no-one can access the reports?

And please don't jump on me if I am wrong.....I am not a seller.

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Well, the defects will start affecting seller performance standards then, but they're supposed to be visible and so forth now, and I've seen quite a number of others mention being able to access and download their reports, so I presumed everyone could (or should be able to), and either I have no idea what I'm doing (entirely plausible 😄 ), or my account just doesn't know if it's Arthur or Martha at the moment.  

[lyndal1838]

Thanks Digi.....at least I was part right.

It is times like this that I am very glad I am not a seller.

[i-love-my-sheep]

This is what I have on the pop up:

I don't see expand. When I click on download report and sign in, this is what I get.

I still can't see anything that says expand. I have got this ever since the day I got that defect. Could this just be another defective part of the defect system? I do know that defect was for a 3 star rating, but no idea who it came from.

Interestingly, the 2 star rating I got hit with for postage from my German buyer shows up in another area, but didn't count as a defect.......not that I can find any way!

[thecatspjs]

given its a DEFECT system its a bit of hoot that its so defective

if only eBay walked the talk. ...

but its do as i say, not as i do

[2011.narelle]

Love the screen shots.The part in blue Download a Report,i click that then i have to sign in again,then you get Expand in blue after that

[digital*ghost]

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@2011.narelle wrote:

Love the screen shots.The part in blue Download a Report,i click that then i have to sign in again,then you get Expand in blue after that

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The point is, you're getting that but we are not, and we can't figure out why. 

[i-love-my-sheep]

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@2011.narelle wrote:

Love the screen shots.The part in blue Download a Report,i click that then i have to sign in again,then you get Expand in blue after that

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I must be defective because as you can see by the second screen shot, I don't have that option LOL! 😄

[2011.narelle]

Sorry,i saw that blue highlight in Chooks screenshot & thought she might be able to get it from there or that I'd missed a step.

Don't know why i can,I'm not very computer savvy.i  got a Mac & i run on Firefox & i don't know how to do screenshots.

[amber-eyed-girl]

https://support.mozilla.org/en-US/questions/767346

for Mac screenshots, try the answer on this page. Mozilla Firefox support link, so if not suitable for you, you can browse.

(If you open the read answer in context, there's a snipping tool for Microsoft there too, for screenshots)

[digital*ghost]

It's all good, I'll just have to wait and see if anything changes once the new system is in full effect. 

Or in full defect, as the case may be. 

If not, then will begin the unenvious task of contacting eBay's CS to see if they know what's the go.