I am being bullied by a buyer

[berney01]

I am being bullied by a un happy buyer. Item ipad air smart cover leather, new unused. Not in origanal packaging. Buyer got back after he had bidied and after sale ended asking questions I answered to the knowledge I had been given. I bought an ipad air with full leather case, smart cover came with the deal, placed in the box unused where it remained. The unhappy buyer demanded explanation, he feels item is not leather, item has a smudge mark he refered snotty and some hairs. I have no kids or pets, item has been in the box since purchase. I suggested finger marks, item was well packaged for post. I offered a refund for the return. He refused as he will be out of pocket, but now demandiing me to partial refund him or else and he will keep item. A bargain to start with, but even more so at $20.50 if I refund $7.00 for postage.

He has now again contacted me bulling in a threatening tone, I refund him $7.00 ASAP or he will take action?? I have reported this buyer to ebay but still getting threats. What now?

[cq_tech · Accepted solution]

Do you have his threat to leave negative feedback in an eBay message? That is clearly feedback extortion and should go a long way towards helping your case for removal of the red dot.

If the first person you speak with tells you that it can't be removed, then ask to speak with their supervisor, but please remember to remain calm and polite during all stages of your conversation.

[wehavethatau]

lol karma... Gotta love it.

The threat unfortunately wont be considered as extortion. The extortion policy only covers you if the buyer has asked you for an additional item that is not part of the listing or are demanding extra monies (compensation etc)

[cq_tech]

Surely demanding partial refunds could be construed as demanding extra monies or compensation? I can't believe that eBay's policy is so absolute and it must surely be open to wider interpretation.