I am confused, new buyer protection
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on โ12-02-2015 06:42 PM
Ok, I will admit I am a bit confused with the buyers protection policy. Yes I have read it, however I do have trouble with understanding some things. Now I know the whole posting and receiving the item is an issue and I have to prove the buyer got the item, ok, this will mean I will be using the signature on delivery method only, and this will be added into the item cost.
The other thing I am confused on is the money back guarantee that ebay has enforced. I only sell stuff that I have around my home that I no longer need pr want. Some of these items many still be news with tags and/or never opened.
I do not run a business or have a business.
I do not offer a return policy or accept them (I have on the occasion when it was my fault, but only after a discussion with the buyer).
I also do not offer a warranty only my items as I am not a retailer or business.
I am in Australia, so what Australian law covers me?
So were do I stand in this money back guarantee thing? I have read on some boards that this policy in part may not apply to me as I do sell second hand goods.
If thatโs the case, I am looking for correct wording (law and/or legislation) that I may be able to add to my descriptions as a disclaimer, so that the buyers are also aware. And if an issue does arise I know the legal terms to use with ebay. Like I said I struggle with writing and understanding things I read, and more so if itโs a long document with a lot of legal wording.
I just need a simple explanation, if anyone can help I would be most grateful. It may even help other sellers like me.
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Re: I am confused, new buyer protection
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on โ12-02-2015 10:06 PM
But as I sell second hand goods (from around my home), they can not return the item for any other reason? (not described yes)
Re: I am confused, new buyer protection
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on โ12-02-2015 10:10 PM
If you have a no returns policy that is correct (unless you agree to it).
This does not mean that some buyers may not try to say an item is not as described to try and get around a no returns policy.
Re: I am confused, new buyer protection
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on โ13-02-2015 12:08 AM


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