I am in tears. I am trying to find the contact number for Tim MacKinnon How do you talk to someone w

[imagineorioums]

I thought it would be nice to make my items available internationally in case someone would like them there.

A lady purchsed something from the UK and just recebntly filed a "not received" thing.

Ebay estimatesd that her parcel should have been there by the 16th

Australia POST (the actual POST OFFICE) says it takes 10 21 business days which would make it the 25th.

HOW CAN EBAY ESTIMATE A DELIVERY TIME THAT THE POST OFFICECAN'T FULLFILL.

ARE WE SUPPOSED TO GET ON A PLAVE AND TAKE IT THERE?

If they refund her money tomorrow I am out of money and in all likley hood it still have days that it could arrive there.

THIS IS ROBBERY.

I have beenb on the chat to eBay fro over an hour and a half asking NUMEROUS times to be escalated because they couldn't  understand this simple premise.

I hasve been searching franticly EVERYWHERE for the nuymber and even considered calling the main head off ice in the United States!

WE try SO SO SO hard to do the right thing, and this is what we get???

i AM LITERALLY IN TEARS.

I CAN'T BELIEVE THIS.

IS THIS NORMAL FOR EBAY?

AN HOUR AND A HALF...AN HOUR AND A HALF

AND IT'S SO SIMPLE

[imagineorioums]

I'm sorry sorry this happened to you Jelly.
May blessings find their way to you Xx

[imagineorioums]

You guessed exactly right springy!! I was so frustrated by exactly that to the point that my remedy was at that stage only found in the release of tears.
I did come here for help, because I felt helpless with the customer service when I posted and for all the nasty horrible people that are so many like yourself that shine.
Thank you so much for your kindness and openmindness
best wishes for the new year Xx

[imagineorioums]

thank you so much for your reply. I cancelled international shipping. x

[imagineorioums]

can you read my mind? yes! I don't know how to bold so they are the pints for someone to look at the gestalt and understand what the post is about without reading it all. 🙂

[imagineorioums]

sorry, but springyzone was 100% right.
There is nothing to make it bold so it was to draw attention to key points so anyone seeing the post could understand it because of said points without reading it all.
It's highlighting.

[imagineorioums]

sorry imstawka it wasn't. There is no bold or highlighting so in order to covey the gestalt of the post without the reading of it in it'[s entirety I needed to highlight key things and in the absence of the above I used caps.
I;m sorry that your mind is not open enough to understand that not everyone is like you, it makes it hard to live in a world where you think everyone is as you are.
May you find peace

[davewil1964]

Sorry, but you don't have to reply to every post. Especially the ones where you said you have replied in another post. That bloats the thread and makes it less likely that people will read your ONE meaningful post.

If you wanted sympathy, you should have said so. I realise you weren't expecting unembellished facts, but that's the way the eBay boards work.

[gewens]

Hello,everyone. To be respectful is very important in your interaction with other members here. I'd like to remind you that content that is harmful, hostile, threatening, abusive, baiting, vulgar, defamatory, harassing, or includes hate or racist speech, name calling, or profanity will be edited or removed. Please read about our policy here: https://community.ebay.com.au/t5/Community-Feedback/Updates-coming-to-eBay-com-au-Discussion-Boards/... Thanks very much. 🙂

[gutterpunkz05]

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@imagineorioums wrote:
More often than not gutterpunk, Ceo's would be more than happy to correct wrongs than have a legitimate grievance filed through governmental channels as long as you go through the proper chain of commend and still find it unsatisfactory. This is why many companies have retention staff. I;m sorry you felt the need to make fun of my distress.

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If you really wanted the attention of the CEO, then there are ways to guarantee you get it,  Mind you I do not think those particular avenues would have given two hoots, had they been requested. to assist

[lyndal1838]

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@imagineorioums wrote:

I was in tears of frustration.

I try SO hard to do the right thing.

If you really want to do the right thing you need to take notice of the posts on here which can help you to do the right thing by your buyers and yourself.

There is a problem with the way Ebay works out "delivery time frame"

Yes, there sure is.....ad it has been like this for a very long time which is why you have been given tips on how to counteract it.

It decides how long it will take to get to a customer by my past record, NOT the estimated time via the post office. There is a 2 week difference.

In other words, they were promising customer that it would get there is time frame that the post office could not provide nor alluded to be able to provide.

Yes, see above how to counteract that.

The customer service operator said I sould increase my "handling time" but that would be lying as my "handling time is ithin 3 days.

You were given the same advice in this thread by some very experienced sellers.

Why would I lie to a customer? 

What a silly attitude. 

Extend your handling time by a number of days but still post within 3 days.  Your buyer will be ecstatic at getting their item much sooner than expected and you will get excellent feedback instead of the buyer opening a dispute because their item is late.

Some of the nasty comments may be ok with lying to customers and yes my morals may be too high for this day and age, but I am old school. truth.

You do the responders here a great injustice.....it is really rude to say they are lying to their customers.  All they are doing is working within the ridiculous rules imposed by ebay.

I explaiuned all this to the customer and thankfully she was the niceest lady and the parcel finally got delovered, in the post office time frame not Rbays unrealistic one.

Yes, I have since gone through and taken off all internationl postage.

The postage timeframe problem is not only on international postage.....it also occurs with local postage.  Unless you take some notice of the experienced sellers who have replied you will find this sort of thing happening again.

Any bad feedback will impact your rating very quickly as you are a low volume seller.

I am not a high volume seller, just a housewife getting rid of old things, and most have been on sale for awhil;e, hence I had given it no thought.

Thank you to all the nice people again, i'm sorry I didn't get the notifications of replies until today? I do appreciate your input and help and am very grateful.

Wishing all the nice people the very best for the new year ahead. Xx

Instead of just thanking the responders who gave you the sympathy you wanted you should be thanking the responders who gave you the cold hard facts of successful selling on ebay.

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