I cant reply to negative feedback, it keeps saying there is an input error how do I fix that?

[kopenhagen5]

Might be a blessing in disguise.

You neg is nearly on page 2 and replying to it only draws more attention to it.

(Currently it's barely noticeable but with a reply it grows to 3 times the size and will be the only one that is different in size)

[digital*ghost]

Currently, you can log into eBay.com (the US site) and leave a reply.

I prefer to reply to all negs / neuts. They can disappear off the page quick but with one click anyone who's looking can see just the negs or neuts. 

[amber-eyed-girl]

I do that one-click. If there is a negative that relates to any purchases I'm thinking about, without a reasonable response from the seller, I don't know whether the buyer is being truthful or not... so would err on the side of caution and move on.

A true test of a seller is how they handle any issues. A disgruntled buyer neg can be neutralised by a polite response.

[springyzone]

You neg is nearly on page 2 and replying to it only draws more attention to it.

(Currently it's barely noticeable but with a reply it grows to 3 times the size and will be the only one that is different in size)

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Just curious as to how most people check feedback.

I would have thought if anyone cares enough to click on a name to check feedback, the first thing they would click on would be the neg number. And by doing that, they certainly wouldn't scroll through 2 pages, it would be the first thing that comes up.

That's how I do it, anyway.

I think that neg would be worth answering. It says quarter of the pages in the book were upside down & unusable and the seller would not address the problem.

I'm afraid if I saw that feedback with no reply by the seller, it would make me hesitate to buy any similar item from that seller. It's a serious complaint.

[kopenhagen5]

I think a lot of newbies look at the first feedback page and don't know the number is clickable.

I know some ebayers that still don't know those numbers are clickable and don't even know to go beyond the first screen before selecting see all feedback so all they see is the remark for the last trans, DSR's and feedback numbers for last 12 months.

I agree if the seller has a good explanation otherwise the reply could make it worse.

It is a serious fault with the item.

[imastawka]

It says quarter of the pages in the book were upside down & unusable and the seller would not address the problem.

I'm at a loss to understand why someone would want a 12 month

family planner that was only good for the next 6 months.

Don't know what they expected

[amber-eyed-girl]

Whatever the reason, they expected what they'd paid for. A usable planner.

That neg could be counteracted with an apology for missing the fault, and a refund.

[davewil1964]

I had one where pp 65-96 were duplicated in place of 97-128. Naturally I refunded without return.

Got a positive, too.

[davewil1964]

Mind you, I probably should have paid for the return as it could well have increased the value to a collector.

No use to a reader, though, as we tend to want to read the whole story.