I have a feeling we fell for a scam - buyer claiming counterfeit on a genuine very expensive item

[bright_tomato]

I have listed my husband's very expensive phone (it's over $5000 brand new) and finally sold it at best offer for only $1300, much less than what we were hoping to get. But we really needed the money. I took all precautions - took very detailed photos, sent the buyer the IMEI number  and tracking number, insured the phone for $1300 when posted. She received the phone and literally the next day I receive a message that she believes the phone to be a copy or a fake. I am in a state of shock, I am not a retailer, I only sell my own second-hand goods and this phone was a gift from a close friend of my husband's. There is absolutely no chance that it is fake or a copy. She didn't even investigate,  i suggested that she takes the phone to a TAG store to check and she completely ignored that. I have a feeling this is a scam artist who is now requesting a return for refund and will send us back a fake phone to scam us.

My questions is, does anyone has any experience with what kind of process ebay/pay pal follows when a buyer claims the item to be fake? I listed the item with "no returns accepted" condition so I am also wondering - am I able to reject her return request?

[black*poppy]

Ebay Canada might give you a Callback. Lol

[clarry100]

Another way to do it would be to log into Canada site and log a help call with a request for them to call you back.

Then it would be on their nickel of course.

[lizzy6107]

an international calling card, way cheaper, for many countries... Good Luck!!

[black*poppy]

Jinx! I added the lol because I'm cynical abt ebay's generosity but would love to be wrong

[pruetrading]

Best of luck bright-tomato.
I was told by ebay CS once that I had to call ebay USA to have my problem sorted. The phone number provided by CS was useless -Toll free numbers that won't work outside USA, numbers on ebay.com help page were missing area code for City/State, time difference made it difficult to call, no-one could help me with a live number. I just gave up.

[bright_tomato]

ausbargainbasements, what prompts? As I have mentioned before, the resolution senter (on the Canadian website) does not allow me to upload any documents. I even added a screenshot to demonstrate. Hence, I called to find out an email address where I can send the documents.

Thans everyone for your suggestions. I actually managed to get through to an ebay supervisor who was kind enough to put me through to Canada directly. After 1.5 hours of being on hold and re-telling my story to 5 different people I managed to speak to someone from Canada resolution team but he also couldn't help as he explained that he only handles cases of US$750 or less. The team that handles cases for higher amounts was not available. The ebay customer service officer promised to phone me back tomorrow and transfer me to that team. Fingers crossed, he will. The whole thing is just bizzare to say the least. Certainly a new experience for me.

[mbselections00]

At least it sounds as though you've made some progress - great to hear

Stay strong !

[lyndal1838]

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@bright_tomato wrote:

ausbargainbasements, what prompts? As I have mentioned before, the resolution senter (on the Canadian website) does not allow me to upload any documents. I even added a screenshot to demonstrate. Hence, I called to find out an email address where I can send the documents.

Thans everyone for your suggestions. I actually managed to get through to an ebay supervisor who was kind enough to put me through to Canada directly. After 1.5 hours of being on hold and re-telling my story to 5 different people I managed to speak to someone from Canada resolution team but he also couldn't help as he explained that he only handles cases of US$750 or less. The team that handles cases for higher amounts was not available. The ebay customer service officer promised to phone me back tomorrow and transfer me to that team. Fingers crossed, he will. The whole thing is just bizzare to say the least. Certainly a new experience for me.

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That is good news.

And just another bit of good news....if it should end up in the hands of law enforcement, the RCMP have a reputation for being very tough on internet fraud.

You just might be on the right track now.  Fingers crossed for you.

[polly.the.cat]

 Thank You, lyndal 1838

"That is good news. And just another bit of good news....if it should end up in the hands of law enforcement, the RCMP have a reputation for being very tough on internet fraud. You just might be on the right track now. Fingers crossed for you."

I am keeping my Toes on both Feet crossed for you as well, was going to keep my Legs crossed for you to, ....er, but that creates other problems, of an Environmental Health Concern, well, for those close to my proximity. 

All the very of Aussie Luck for you. 

[polly.the.cat]

Sorry All, about the Poor state of my spelling in the Last Post, but l have a very good excuse for it.   You see, most of you would not be aware of this, BUT, l have taken up the phorum_junkie* -  GIN & TONIC DIET.   I have Lost a whole 5 Days so far, and am still working at it.  No Olive, stirred & NOT shaken.   

A Special "THANKS"  to PJ, for putting me on this Diet. I see much of Life a lot clearer now from the bottom of my Glass.