Is signature on delivery worth the extra cost????

[*sparklz*]

As a buyer I was shocked to see an item I had delivered was showing on the postage label as Signature on Delivery required (seen after I had the parcel handed to me and postie had left) which had also been highlighted by the seller and I was handed the package and was NOT asked to sign for it.

I contacted the seller and let them know this as well.

As a seller if I paid for signature on delivery no matter if it was at the buyers expense or mine, I want to get what was paid for.

Are any sellers being advised by their buyers that no signature was asked for when it had been paid for?

What is the point in charging or paying for it if it is not going to be done by the postie?

[viewmont1071]

Hi all,

So in summary (as there still appears to be some misunderstanding going on) the Signature on Delivery service will capture a signature on delivery for the article, wether the item was delivered at the address or collected from a Post Office. We will not send you a hard copy or email of the signature unless you specifically request it by contacting us through our email or phone channels.

If this has not occurred, please contact us so we can follow up. Compensation will be assessed after an enquiry has been lodged.

The article in your example should not have received a second barcode viewmont1071 so it is disappointing to see that this has happened. So we can address this with the r...

Roxy

Wow Roxy you managed to ascertain that the parcel should not have a second barcode by reading post 52 but missed this bit below (it appears) by inviting me to report the incident again on  May 24, 2013 11:26 AM I will try for size 8 font this time.

The reference number is VH2457827

23/05/13 10:27     Customer Enquiry lodged     MELBOURNE VIC
19/04/13 15:09     Received by Australia Post     MACKSVILLE NSW
19/04/13 12:43     Shipment information received

So rather than using the link you provided to report the incident again I would prefer not to as  my virus scan tells me your link may melt down my hard drive

[*sparklz*]

Just heard back from the seller and she said she will not bother chasing it up as a friend tried too once and nothing happened.

[kustomizer99]

Excuse me... WHAT?!

If I pay for Signature on Delivery, and Australia Post then loses, breaks or steals my package... THEN ALL I GET IN "COMPENSATION" IS A REFUND FOR THE $2.95???

uh....WHAT?!??

[cq_tech]

Incompetence, obfuscation, and a distinct lack of customer service...

Seems that Australia Post have been rigidly following ebay's business model lately. 😐

[viewmont1071]

I am fast running out of patience

The roaring silence continues

[australiapoststore]

Hi viewmont1071, I have just responded via the thread: http://community.ebay.com.au/topic/Selling/Aust-Post-Complaint/600159709

Our Signature on Delivery service provides peace of mind that your parcel has been delivered securely and signed for. In order to cover your article for loss, damage or theft, then I would recommend our Extra Cover service. This can be purchased in conjunction with our Signature on Delivery service for $1.50 per $100, or part thereof of cover, up to $5,000.

Kind Regards,

Melanie W.

Australia Post

[*sparklz*]

So Melanie

Where it used to be registered post was paid for and a signature was required on delivery that also gave up to $100 insurance as well and NOW one has to pay to get the signature then pay MORE to get the insurance?

[australiapoststore]

Hi *sparklz*,

The Signature on Delivery service does not include cover. As I mentioned, I would recommend adding Extra Cover for important or valuable items.

You can read more about these services on our website via this link: http://auspost.com.au/parcels-mail/optional-extras-domestic.html

Kind Regards,

Melanie W.

Australia Post

[chezzy]

So essentially to get the 'basic cover' that Registered Post offered/offers (that being a signature + cover up to $100) one is now paying $4.45 on top of the postage costs

[*new2vintage]

That is correct. I think this is an example of how Aus Post make their multi million dollar profit.