Issues with figuring out current invoice totals including credited fees, chaos!

[machinery_bay]

December 16, 2018

Issues with figuring out current invoice totals including credited fees, chaos!

machinery_bay

10:21 AM

Item 173627924092 was unpaid by buyer and eBay noted I received a final value fee credit. However the fee still appears on the tally in my up-coming Invoice as AU $xxxx

Katherine Genn

10:22 AM

Welcome to eBay AU Chat Support! My name is Katherine. May I please have your full name?

machinery_bay

10:22 AM

Paul Lake

Katherine Genn

10:22 AM

Hi Paul!

machinery_bay

10:22 AM

Gidday

Katherine Genn

10:23 AM

I've read your concern about your final value fee not yet credited back on your invoice.

Katherine Genn

10:23 AM

Let me check on this first. Please allow me two minutes to investigate, thanks!

machinery_bay

10:23 AM

Yes strange how eBay counts it as cleared but it still appears there on the invoice

machinery_bay

10:24 AM

no probs

Katherine Genn

10:28 AM

Hi Paul, it does show here you just have been credited back last 6th of December.

Katherine Genn

10:29 AM

Let me check further, okay?

machinery_bay

10:29 AM

ok

Katherine Genn

10:29 AM

Please allow me another two minutes, thanks!

machinery_bay

10:30 AM

I havn't seen any invoiced for December yet so I cant see that credit but it is shown as a charge on Novembers.

machinery_bay

10:30 AM

ll wait...

Katherine Genn

10:31 AM

Yes, it will still change for the December invoice though, but if you want to be sure, we can transfer you to the Billing Department, if you want...

machinery_bay

10:32 AM

1. I would also like to know about another item that was asked to be acncelled by the buyer

machinery_bay

10:33 AM

"Cancelled" 173662502977

machinery_bay

10:33 AM

to be sure since I can't see its credit yet

Katherine Genn

10:33 AM

Sure thing! Let me check the item number for you.

machinery_bay

10:34 AM

thank you

Katherine Genn

10:37 AM

This one has been credited too.

Katherine Genn

10:37 AM

AUD 117.61 last 14-Dec-2018

machinery_bay

10:38 AM

1. I did try to go through the guide in Cancelling a Transaction. It there says to " Go to My eBay and select the Account tab Select Seller Dashboard, and then Credits Enter the item number into the search box"

machinery_bay

10:39 AM

I found only the Seller Dashboard, after which I cannot fing the "Credits" Button or tab

Katherine Genn

10:41 AM

I see, let me check what you are seeing...

machinery_bay

10:41 AM

ok, I can send a screen shot if needed

Katherine Genn

10:42 AM

It's okay, let me just log-in to your account. Please wait...

machinery_bay

10:43 AM

thx

Katherine Genn

10:45 AM

Hi Paul!

machinery_bay

10:45 AM

hey

Katherine Genn

10:45 AM

Is this what you are seeing? Current balance: AU $xxxx

machinery_bay

10:46 AM

In the summary page yes I see that...

machinery_bay

10:46 AM

But I can't see any current tally or prospective charges etc

machinery_bay

10:47 AM

or credits as to what will be excluded from the invoice

machinery_bay

10:48 AM

The only credits I see is under the "New activity applied" showing $xxxx

Katherine Genn

10:50 AM

What we could do is ask the Billing Department for further explanation about this. Please allow me less than two minutes to transfer you, thanks!

machinery_bay

10:50 AM

ok thanks

Jean

10:53 AM

Hi! This is Jean from Selling Deparment.

machinery_bay

10:53 AM

Hi Jean

Jean

10:53 AM

Hi Paul.

Jean

10:53 AM

I understand your concern and would be willing to assist you.

Jean

10:54 AM

Let me just check your invoice.

machinery_bay

10:54 AM

Thanks. I am finding it hard to see any updated tally's on credits

Jean

10:54 AM

Let me give you a link so that we will be on the same page.

Jean

10:54 AM

https://my.ebay.com.au/(redacted)

Jean

10:54 AM

Please open the link.

machinery_bay

10:55 AM

ok I'm there

Jean

10:55 AM

As what you can see, the amount that was taken out from your PayPal account is $xxxx

Jean

10:56 AM

That means, for the item that was not paid, the fee was already removed from invoice.

machinery_bay

10:56 AM

yes though it doesn't show what for

Jean

10:56 AM

Please click "Credits".

machinery_bay

10:56 AM

and it also sounds like a payment

machinery_bay

10:57 AM

yes I see tha tpage

Jean

10:57 AM

You will able to see that the $xxxx was coming from the item Stihl BG86C Blower - Great Condition.

machinery_bay

10:57 AM

I see that down the bottom of the page

Jean

10:58 AM

Rest assured that the amount that was debited from your PayPal account did not include the fees for the item that your buyer did not pay.

Jean

10:58 AM

Yes, that is correct.

machinery_bay

10:58 AM

do you mean I have already been billed for this invoice (Dec?)

Jean

10:59 AM

Yes, for the $20.05

Jean

10:59 AM

You total fee from your November invoice was $xxxx

Jean

11:00 AM

Since you had a buyer that did not pay for the item, instead of $48.25, it was down to $20.05

machinery_bay

11:01 AM

ok, the problem is that when I viewd the current invoice, it does not show the tally as 20.05, it shows $48 roughly

machinery_bay

11:01 AM

https://cgi3.ebay.com.au/ws/(redacted)

Jean

11:01 AM

Please disregard the invoice. The credit happened after the November generated.

machinery_bay

11:02 AM

Invoice number xxxxxxxxxxxxxxxxxxxxxx INVOICE 30 November 2018 Total dueAU $48.25

Jean

11:02 AM

If the credit will happened after the invoice got generated, eBay will no longer send you another invoice.

Jean

11:02 AM

I can see that from here.

machinery_bay

11:02 AM

So the invoices don't get updated while the system's tallyo f credits does

Jean

11:03 AM

The credit will automatically reflects in your My eBay Account.

Jean

11:03 AM

Yes, correct.

machinery_bay

11:03 AM

that is peculiar. If I want to check the actual figures, I usually look at invoices.

machinery_bay

11:03 AM

So is there a totals page that shows the actions to date?

Jean

11:05 AM

Yes, there is. It is under "Credits". You will able to see when the credit happened.

Jean

11:05 AM

And for what items.

machinery_bay

11:06 AM

Yes I saw where you guided me to, though to see the total I had to click on "Fees Tab" and the layout is confusing, with no proper itemisation

Jean

11:07 AM

It was in the invoice.

machinery_bay

11:07 AM

The part I have difficulty with is always going from pag to page trying to cross-reference where the figures are derived from

Jean

11:07 AM

Let me walk you through.

Jean

11:08 AM

https://cgi3.ebay.com.au/ws/(redacted)

Jean

11:08 AM

Use that link please.

machinery_bay

11:08 AM

got it

Jean

11:08 AM

Scroll down and you'll see the breakdown of the fees.

machinery_bay

11:10 AM

I see only a charge for the Stihl BG86C Blower of AU $xxxx , but no refund

machinery_bay

11:11 AM

In addition, I don't see a record of charges or credits for the "Stihl TS 800 Concrete saw/Concrete Cutter 150mm depth (16")"

Jean

11:12 AM

Paul, that invoice you can see was generated before the credit was happened.

machinery_bay

11:12 AM

understood

machinery_bay

11:13 AM

but it's not helpful in showing the full history on one page where I can see whats happened in full

Jean

11:13 AM

I can guarantee you that the amount that was debited from your PayPal did not include the $xxxx fee.

machinery_bay

11:14 AM

no, I believe you, however there is nowhere to see the consecutive order of charges and refunds

machinery_bay

11:14 AM

and updated invoice forthwith

Jean

11:15 AM

It is how system is designed. eBay will no longer send you another revise invoice once a creidt will happen after the invoice got generated. At the same time, any credits will reflect in your My Account of your eBay account.

machinery_bay

11:16 AM

1. So it is true that the details are scattered about on many pages and to get the full updated picture one has to go from page to page and cross-reference.

Jean

11:16 AM

For the charges and refunds, you can see that under "All Account Activity".

machinery_bay

11:17 AM

Yes thank you. I have seen these pages many times, but still find it difficult to quickly see what has currently been actioned unless I go into paypal and see the charges to date.

Jean

11:18 AM

I really understand your point. Fees are all over My Account Page of your eBay.

Jean

11:18 AM

Would there be anything else I can help for today?

machinery_bay

11:19 AM

No thank you for trying to help shed light on my situation. I hope the system is simplified for ease and clearer single page details in the future.

Jean

11:20 AM

I understand. No worries, I will let our Management know about your feedback, Paul.

Jean

11:20 AM

Thanks for using eBay Live Chat! Wish you have a lovely day ahead!

machinery_bay

11:20 AM

cheers mate

[lyndal1838]

Digi, if you had just a dollar for every time you have been accused of being an ebay employee you could retire along with the rest of us who have also been dismissed with the same ill informed comment.

It seems we have anothe newbie to the boards who doesn't like what he is told.

[collect247]

I remember that a long time ago an ebay employee tried to give advice on these boards and look what happened to her lol

[digital*ghost]

---

@lyndal1838 wrote:

Digi, if you had just a dollar for every time you have been accused of being an ebay employee you could retire along with the rest of us who have also been dismissed with the same ill informed comment.

It seems we have anothe newbie to the boards who doesn't like what he is told.

---

I reckon I might have about $50  Technically, I do provide customer support in some capacity by posting on these forums (and some may find it just as frustrating as a proper ebay CS rep ), and also my work (selling activities) earns "the boss" a decent sum of $$ every year, so maybe it's all true and I'm just an unpaid sucker. 

I did try to clarify that I was having difficulty understanding exactly what the OP wanted from the forum, eg what questions were being asked, what advice was wanted etc, but rather than get clarification, I just got insulted. 

[brerrabbit585]

Accounting and maths and logics have always been my strong point(s) but I couldn't make head or tail of the OP's comments and what they were talking about so it's no wonder nobody else either understood their question or was able to answer it. It's no wonder the CS rep couldn't understand it either.

@ OP, invoices are in date order and if you expect ebay to revise an invoice when there's a credit the next month or even the one after that, it isn't going to happen. Credits are shown quite clearly on the invoice relating to the month when they happened, and there's no way ebay can put them on the original invoice relating to the month when the sale took place. I'm only assuming this is what you think should happen but it's not at all clear from your comments.

[machinery_bay]

To countessalmerina:

"digital*ghost has been a Community member since 2010, and breaking down the total number of posts made in that period equates to roughly 24 posts a week (or a little over 3 posts a day). In that time, digital*ghost has received 7584 kudos for giving helpful answers. I don't call someone who posts even 10 posts a day a forum junkie."

Fantastic effort! Then the guy ought not to be ignoring the REAL ISSUE by just trying to find a solution which is not a solution because it has been already tried and implemented by myself many a time with the result that it is still frustrating getting to the bottom of certain questions about transactions.

THERE is STILL A PROBLEM and it's not yours or his, but EBAYS!

For goodness sakes, you're talking to a person who has run a business in the REAL world, not a complaining adolescent.

LISTEN!

[machinery_bay]

To Countessalmirena: "Your second "slight" was the old warhorse accusation of "working for eBay". "

Is it your best work trolling the forums for peoples "Slights" now, especially those statements coming from someone already censoring their own statements and checking their own falibilities before and after stating something?

Did you not see that I cast doubt on my own query near the end jus tin case I was incorrect?

In other words, my statement was self-checked, but aimed on focussing on the problem.

But these days in this ever growing political-correct environment, it seems people are just intent on criticising the commentary, rather than addressing and seeing the real issues.

Please change your focus.

regards

[davewil1964]

d*g is not a 'guy'.

SHE offered workarounds.

If you don't/can't use them that is not d*g's fault. As you said it is an eBay issue. So why are you rabbiting on about it here? This, as has been explained, is a MEMBER forum, not eBay.

The amount of time you have spent here slagging off at other members could have been productively used implementing the workarounds offered. It is certainly a better option than waiting for eBay to fix something that only you see as a problem.

[machinery_bay]

To digital ghost:

I am honoured to finally get to know that you are not an eBay employee. No problem. Then you must be along the lines of the other end of the scale, ie. someone intently interested (AKA obsessed) with knowing and telling everything.

But before you answer in offense, remember I am a person seeing issues building in eBay, but I am not here day by day, forum-mongering. I just see issues. There are hundreds if you really want to admit the failures of eBay.

However it's not your fault. All I want to say is that your hobby is a useful one, that is if you use it to just help, but at the same time a necessary element would be quite useful to you, and that is, acknowlegement.

REalising and addressing people's real concerns about an existing problem will go down well when attempting to fix things. But then unless you work for eBay inside design, there is little hope that you will change anything.

The main purpose of the forum would be in my opinion to raise concerns or praise benefits, otherwise to help people to navigate, of which I am most appreciative of your attemps to try to explain things to me. Alas I already knew the implications and hassles I had ot go to to get to the bottom of the fiscal queries I made with the psoting of the original transcript.

All the same, it's a pleasure to know you are a helper by nature.

Cheers

[davewil1964]

---

@machinery_bay wrote:

To Countessalmirena: "Your second "slight" was the old warhorse accusation of "working for eBay". "

Is it your best work trolling the forums for peoples "Slights" now, especially those statements coming from someone already censoring their own statements and checking their own falibilities before and after stating something?

Did you not see that I cast doubt on my own query near the end jus tin case I was incorrect?

In other words, my statement was self-checked, but aimed on focussing on the problem.

But these days in this ever growing political-correct environment, it seems people are just intent on criticising the commentary, rather than addressing and seeing the real issues.

Please change your focus.

regards

---

You have certainly provided an exemplary demonstration of that.

[machinery_bay]

Of course you wouldn't know that was being said in the post if you weren't that acedemic. I again mean no slight, but it was hard enough for even myself to get my head around the navigating of so many pages to get a simple answer. And I am no stranger to Maths, I will let you know!

But the problem remains, the lack of simplicity to seeing when a refunded or at least "approved to be refunded" fee is not appearing on the invoice given already. You said how can it be changed on the original, well that's a simple accounting techinique used for centuries at least, that being you edit the record or at least update the clients copy. My accountant would do that anytime I asked to if there were more recent submissions jsut after I had put my tax figures in, had I done a job or recieved goods the day after I submitted my records, being the day before the financial year ended.

There is no issue there, other than more work and a re-issue of the final tax statement.

In the case where eBay draws on your owings several days after a refund is issued, but just before the end of monthly cycle, they could at least update your invoice so that you could see that the refund was approved and therefore reimbursement was iminent.

That would solve the problem I have had of late in having to go to Paypal to see if their claim that a "refund was issued" had been actually applied to the end of month tally.

Phew!