Issues with figuring out current invoice totals including credited fees, chaos!

[machinery_bay]

December 16, 2018

Issues with figuring out current invoice totals including credited fees, chaos!

machinery_bay

10:21 AM

Item 173627924092 was unpaid by buyer and eBay noted I received a final value fee credit. However the fee still appears on the tally in my up-coming Invoice as AU $xxxx

Katherine Genn

10:22 AM

Welcome to eBay AU Chat Support! My name is Katherine. May I please have your full name?

machinery_bay

10:22 AM

Paul Lake

Katherine Genn

10:22 AM

Hi Paul!

machinery_bay

10:22 AM

Gidday

Katherine Genn

10:23 AM

I've read your concern about your final value fee not yet credited back on your invoice.

Katherine Genn

10:23 AM

Let me check on this first. Please allow me two minutes to investigate, thanks!

machinery_bay

10:23 AM

Yes strange how eBay counts it as cleared but it still appears there on the invoice

machinery_bay

10:24 AM

no probs

Katherine Genn

10:28 AM

Hi Paul, it does show here you just have been credited back last 6th of December.

Katherine Genn

10:29 AM

Let me check further, okay?

machinery_bay

10:29 AM

ok

Katherine Genn

10:29 AM

Please allow me another two minutes, thanks!

machinery_bay

10:30 AM

I havn't seen any invoiced for December yet so I cant see that credit but it is shown as a charge on Novembers.

machinery_bay

10:30 AM

ll wait...

Katherine Genn

10:31 AM

Yes, it will still change for the December invoice though, but if you want to be sure, we can transfer you to the Billing Department, if you want...

machinery_bay

10:32 AM

1. I would also like to know about another item that was asked to be acncelled by the buyer

machinery_bay

10:33 AM

"Cancelled" 173662502977

machinery_bay

10:33 AM

to be sure since I can't see its credit yet

Katherine Genn

10:33 AM

Sure thing! Let me check the item number for you.

machinery_bay

10:34 AM

thank you

Katherine Genn

10:37 AM

This one has been credited too.

Katherine Genn

10:37 AM

AUD 117.61 last 14-Dec-2018

machinery_bay

10:38 AM

1. I did try to go through the guide in Cancelling a Transaction. It there says to " Go to My eBay and select the Account tab Select Seller Dashboard, and then Credits Enter the item number into the search box"

machinery_bay

10:39 AM

I found only the Seller Dashboard, after which I cannot fing the "Credits" Button or tab

Katherine Genn

10:41 AM

I see, let me check what you are seeing...

machinery_bay

10:41 AM

ok, I can send a screen shot if needed

Katherine Genn

10:42 AM

It's okay, let me just log-in to your account. Please wait...

machinery_bay

10:43 AM

thx

Katherine Genn

10:45 AM

Hi Paul!

machinery_bay

10:45 AM

hey

Katherine Genn

10:45 AM

Is this what you are seeing? Current balance: AU $xxxx

machinery_bay

10:46 AM

In the summary page yes I see that...

machinery_bay

10:46 AM

But I can't see any current tally or prospective charges etc

machinery_bay

10:47 AM

or credits as to what will be excluded from the invoice

machinery_bay

10:48 AM

The only credits I see is under the "New activity applied" showing $xxxx

Katherine Genn

10:50 AM

What we could do is ask the Billing Department for further explanation about this. Please allow me less than two minutes to transfer you, thanks!

machinery_bay

10:50 AM

ok thanks

Jean

10:53 AM

Hi! This is Jean from Selling Deparment.

machinery_bay

10:53 AM

Hi Jean

Jean

10:53 AM

Hi Paul.

Jean

10:53 AM

I understand your concern and would be willing to assist you.

Jean

10:54 AM

Let me just check your invoice.

machinery_bay

10:54 AM

Thanks. I am finding it hard to see any updated tally's on credits

Jean

10:54 AM

Let me give you a link so that we will be on the same page.

Jean

10:54 AM

https://my.ebay.com.au/(redacted)

Jean

10:54 AM

Please open the link.

machinery_bay

10:55 AM

ok I'm there

Jean

10:55 AM

As what you can see, the amount that was taken out from your PayPal account is $xxxx

Jean

10:56 AM

That means, for the item that was not paid, the fee was already removed from invoice.

machinery_bay

10:56 AM

yes though it doesn't show what for

Jean

10:56 AM

Please click "Credits".

machinery_bay

10:56 AM

and it also sounds like a payment

machinery_bay

10:57 AM

yes I see tha tpage

Jean

10:57 AM

You will able to see that the $xxxx was coming from the item Stihl BG86C Blower - Great Condition.

machinery_bay

10:57 AM

I see that down the bottom of the page

Jean

10:58 AM

Rest assured that the amount that was debited from your PayPal account did not include the fees for the item that your buyer did not pay.

Jean

10:58 AM

Yes, that is correct.

machinery_bay

10:58 AM

do you mean I have already been billed for this invoice (Dec?)

Jean

10:59 AM

Yes, for the $20.05

Jean

10:59 AM

You total fee from your November invoice was $xxxx

Jean

11:00 AM

Since you had a buyer that did not pay for the item, instead of $48.25, it was down to $20.05

machinery_bay

11:01 AM

ok, the problem is that when I viewd the current invoice, it does not show the tally as 20.05, it shows $48 roughly

machinery_bay

11:01 AM

https://cgi3.ebay.com.au/ws/(redacted)

Jean

11:01 AM

Please disregard the invoice. The credit happened after the November generated.

machinery_bay

11:02 AM

Invoice number xxxxxxxxxxxxxxxxxxxxxx INVOICE 30 November 2018 Total dueAU $48.25

Jean

11:02 AM

If the credit will happened after the invoice got generated, eBay will no longer send you another invoice.

Jean

11:02 AM

I can see that from here.

machinery_bay

11:02 AM

So the invoices don't get updated while the system's tallyo f credits does

Jean

11:03 AM

The credit will automatically reflects in your My eBay Account.

Jean

11:03 AM

Yes, correct.

machinery_bay

11:03 AM

that is peculiar. If I want to check the actual figures, I usually look at invoices.

machinery_bay

11:03 AM

So is there a totals page that shows the actions to date?

Jean

11:05 AM

Yes, there is. It is under "Credits". You will able to see when the credit happened.

Jean

11:05 AM

And for what items.

machinery_bay

11:06 AM

Yes I saw where you guided me to, though to see the total I had to click on "Fees Tab" and the layout is confusing, with no proper itemisation

Jean

11:07 AM

It was in the invoice.

machinery_bay

11:07 AM

The part I have difficulty with is always going from pag to page trying to cross-reference where the figures are derived from

Jean

11:07 AM

Let me walk you through.

Jean

11:08 AM

https://cgi3.ebay.com.au/ws/(redacted)

Jean

11:08 AM

Use that link please.

machinery_bay

11:08 AM

got it

Jean

11:08 AM

Scroll down and you'll see the breakdown of the fees.

machinery_bay

11:10 AM

I see only a charge for the Stihl BG86C Blower of AU $xxxx , but no refund

machinery_bay

11:11 AM

In addition, I don't see a record of charges or credits for the "Stihl TS 800 Concrete saw/Concrete Cutter 150mm depth (16")"

Jean

11:12 AM

Paul, that invoice you can see was generated before the credit was happened.

machinery_bay

11:12 AM

understood

machinery_bay

11:13 AM

but it's not helpful in showing the full history on one page where I can see whats happened in full

Jean

11:13 AM

I can guarantee you that the amount that was debited from your PayPal did not include the $xxxx fee.

machinery_bay

11:14 AM

no, I believe you, however there is nowhere to see the consecutive order of charges and refunds

machinery_bay

11:14 AM

and updated invoice forthwith

Jean

11:15 AM

It is how system is designed. eBay will no longer send you another revise invoice once a creidt will happen after the invoice got generated. At the same time, any credits will reflect in your My Account of your eBay account.

machinery_bay

11:16 AM

1. So it is true that the details are scattered about on many pages and to get the full updated picture one has to go from page to page and cross-reference.

Jean

11:16 AM

For the charges and refunds, you can see that under "All Account Activity".

machinery_bay

11:17 AM

Yes thank you. I have seen these pages many times, but still find it difficult to quickly see what has currently been actioned unless I go into paypal and see the charges to date.

Jean

11:18 AM

I really understand your point. Fees are all over My Account Page of your eBay.

Jean

11:18 AM

Would there be anything else I can help for today?

machinery_bay

11:19 AM

No thank you for trying to help shed light on my situation. I hope the system is simplified for ease and clearer single page details in the future.

Jean

11:20 AM

I understand. No worries, I will let our Management know about your feedback, Paul.

Jean

11:20 AM

Thanks for using eBay Live Chat! Wish you have a lovely day ahead!

machinery_bay

11:20 AM

cheers mate

[machinery_bay]

Correction. If you don't want to join a line of people accusing me of having a go at the forum readers and those replying, then simmer down. I never once slagged off at anyone. I did however imploy my own system of quizzing who was who and what their agendas were. I'm quite capable of identifying the real deals by the way and havent anythign against anyone here.

Again I will emphasise that this issue is an eBay accounting one.

Thanks for the clarification that "d*g is not a 'guy'."

Wow what an amazing revelation.

So sorry for making that mistake. Am I now a sexist?

No I was aiming to inform people of the accounting issue in eBay.

Thanks for again side-tracking from the main thread. I forgive you, but please stop taking offense to everythign and anything.

regards

[machinery_bay]

For heavens sakes guys and girls. Does anyone want to see the issue and stop nit-picking the way it has been asked about.

IF I was at a BBQ just chatting and raised the issue, peoples eyes would roll, but they would't jus tstart charging the person raising a real world issue with paranoia and picking on the style of delivery.

I'm not a superhuman, obviously fallible, but I know a problem and a complexity when I see one.

Thanks for hearing me out

regards

[countessalmirena]

---

@machinery_bay wrote:

Please change your focus.

regards

---

No.

I neither pretend to know everything, nor feel myself to be an unintelligent unteachable fool. I think my focus is where it needs to be.

---

@machinery_bay wrote:

Is it your best work trolling the forums for peoples "Slights" now,

---

No. As I don't think I troll the forums (what a bizarre suggestion), that isn't an an on-point comment.

It's also not remotely to do with things that I consider to be my "best work" - and in any event, I hope that my best work is still to come.

---

@machinery_bay wrote:

To digital ghost:

Then you must be along the lines of the other end of the scale, ie. someone intently interested (AKA obsessed) with knowing and telling everything.

---

 You consistently conflate posting helpfully and regularly with obsession. That isn't logical, nor is it correct. It is only by sharing experiences on how to survive eBay and use its good points, while somehow managing to mitigate the problems of its bad points, that worthwhile knowledge for buyers and sellers on this platform can be established. There's simply no point in crying "Woe, woe" in the hope or expectation that eBay will fix a lot of things. eBay doesn't want our suggestions or feedback on how its platform could be improved. Don't believe me? Let's have it from the horse's mouth:

❝At eBay, we appreciate comments from our members on our products and services. But we have a long-standing policy of not accepting unsolicited suggestions, ideas, or proposals. [...] We appreciate your input, but we can't respond to suggestions that are sent to eBay.❞ - Unsolicited idea submissions policy.

(NOTE: "we appreciate comments" and "appreciate your input" is corporate-speak for "we don't give a frog's eyeball about what you say".)

So eBay users have the following options:

• leave eBay because there are certainly some serious issues on eBay which may be unacceptable to some users;
• stay on eBay and make many mistakes, lose money, etc.,
• stay on eBay and only risk cheap purchases / small occasional sales,
• stay on eBay but make such horrendous mistakes that one's eBay account is limited or eternally cast into the outer darkness;
• stay on eBay but regularly contact eBay with complaints and suggestions and pleadings for the IT department to fix things;
• stay on eBay but post on the Community boards in frustration (where the frustration may be shared, but no remediable action can be taken by what are, after all, simply fellow eBay users, not eBay's IT team or management);
• or stay on eBay and put together a portfolio of your own policies and navigational tools for getting the most out of eBay and avoiding the worst dangers, mitigating risks, and maximising what works.

There are some absolutely wonderful people on these forums who know almost all of the pitfalls, and who keep up with eBay's ever-changing policies, and who can and do advise on these things as a gesture of helpfulness and kindness towards fellow eBayers.

I know, I know; you want eBay to function in the way that you want it to function.

You want the invoice with credits issue sorted to your satisfaction.

But there is no way to achieve that! I'm relatively certain that no one here is a member of eBay's IT department, and I'm even more positive that no one here is a mighty hacker capable of infiltrating eBay's site bowels to set up some sort of fees and credits page that will give you what you want, how you want it.

All that anyone here can do is suggest ways to sort-of get the information that you want to have to hand.

You can certainly try contacting eBay with your suggestion/request. I don't hold out much hope of your getting anything but placebo fairy floss in return (even if the bot which reads your email understands what you mean), but you shouldn't feel deprived of at least trying.

Contacting eBay with your suggestion.

[davewil1964]

---

@machinery_bay wrote:

Correction. If you don't want to join a line of people accusing me of having a go at the forum readers and those replying, then simmer down. I never once slagged off at anyone. I did however imploy my own system of quizzing who was who and what their agendas were. I'm quite capable of identifying the real deals by the way and havent anythign against anyone here.

Again I will emphasise that this issue is an eBay accounting one.

Thanks for the clarification that "d*g is not a 'guy'."

Wow what an amazing revelation.

So sorry for making that mistake. Am I now a sexist?

No I was aiming to inform people of the accounting issue in eBay.

Thanks for again side-tracking from the main thread. I forgive you, but please stop taking offense to everythign and anything.

regards

---

If I don't want to join the line? Your posts speak for themselves. Your 'system' probably explains why you continually attack people who don't understand your particular paradigm. I understand it, having seen your attitude many times, but I don't subscribe to it.

You have, so far, slagged off at digital*ghost, countessalmirena, me, brerrabbit. Probably others, but those are the standouts.

As with most things in life, it is better to deal with the possible, rather than wish for the unattainable.

For example, when you ask a question on the boards, you are implicitly asking for suggestions as to a solution. If you don't like or understand the suggested solutions, it is unhelpful to YOU to cast aspersions on those offering said solutions.

I can assure you that I, and most likely most others, don't give a rats about your opinion of me/us. You have no idea of what real world business experience any of us has, and your assumptions reflect more on you than us.

[davewil1964]

---

@machinery_bay wrote:

For goodness sakes, you're talking to a person who has run a business in the REAL world, not a complaining adolescent.

LISTEN!

---

I would certainly not trust eBay to do my accounting for me, nor would any prudent businessperson.

I keep my own detailed records. I realise my 700 sales per year is dwarfed into insignificance by your 12, but nevertheless I don't allow myself to be held hostage by 'them'.

[digital*ghost]

---

@machinery_bay wrote:

To digital ghost:

I am honoured to finally get to know that you are not an eBay employee. No problem. Then you must be along the lines of the other end of the scale, ie. someone intently interested (AKA obsessed) with knowing and telling everything.

But before you answer in offense, remember I am a person seeing issues building in eBay, but I am not here day by day, forum-mongering. I just see issues. There are hundreds if you really want to admit the failures of eBay.

---

Rest assured, good sir, even if you made a valiant attempt at it, you have absolutely zero chance of offending me. 

Also, if I thought I knew everything, I would respond to every thread that's ever been posted on this forum since I first started posting here. I doubt I even post on half, many of my posts are conversational, rather than informative, and I like it when I either don't know the answer, or I'm wrong, because that means I get to learn something. Don't presume to know what motivates me to post in the forums in general, on the basis of a response to a post that was difficult to ascertain the question being asked, and consequently providing the best answers I had based on the information gleaned. The only reason I am responding here and now is because you addressed me directly, and I would personally consider it rude not to. 

Lecturing me about acknowledgement is a bit rich, though, all things considered. Here's the thing about eBay - it doesn't always work the way people want it to, but there are still ways to acheive a specific end goal, and I tend to find that much more relevant to post than simple comiserations or "yeah, the system sucks", even if at times it is (or becomes) obvious that's what an OP wants. Why? Because I don't always respond purely to help the person who starts a thread or asks a question, I also post with the knowledge that these threads come up in google searches when people are trying to find actual solutions to problems, and information about checking fee credits in a thread like this might be useful to a lot of people who didn't already figure that one out. 

¯\_(ツ)_/¯

[machinery_bay]

To countessalmirena:

Thank you for the list of pracmatic yet slightly ironic suggestions.

Ironically, I have lost a previous account due to incomprehensible eBay policies. When I say that, I am talking about a real world scenario where a former acount that had ultimately high ratings was banned due to a breach of a law in the US that I was never allowed to have the details of. ie. I was never endowed with the details of how my account was stopped up at the time, forcing me to start all over again. losing all of my stats. I appealed a few years later, again being stone walled, never finding out what had been breached. Yet I never was aware of doing anythign wrong.

So much for the "horrendous mistakes" that we might encounter, being billions of rules in the read day bay day.

Well I have chosen to endure to see if a line of optimistm  remains open.

In the meantime, regarding your quote "You can certainly try contacting eBay with your suggestion/request."

That is what I did, and that is why I posted the issue here.

I do hope the arguing stops and people can focus on the problems and at least take a grown up critical view instead of an overly optimistic utopian outlook.

In another 10-15years one of two things will be certain. I'm a whinger, or the rest of the people responding to date are just not aware of the closing jaws on the selling landscape of the internet.

By the way, I hav elived through the opening scenes of the internet and its tools, and know what it was before. it's not up to me to force everyone to see that it is slowly turning coorporatised, but I am still entitled to share my experience and try to alert people that their priveleges are constantly being narrowed, with few rewards in return. Instead of repair and improvement to the environments, you see upgrades fixed to snatch away more of the freedom of posting at will, and at the same time charge you more for your efforts to help your own economy.

hmmm. I'll be phased out in time, and so will you all, but the question is, will people ever learn from the outspoken and honest approach of someone seeing the black and white or will they just be breathless eventually blanking out from the stranglehold of a pythin-like system.

Don't call me an alarmist, just watch what happens. 😉

[machinery_bay]

Awesome, a person who understands my angles. Well I take your point that you can't change things by trying to offer your advice and knowhow. The thing is the "system, which sucks" is made by other people who go to work each day and invent it. They're no better or worse than yourselves, just in certain coorporate positions and following what they're told to do or design.

The best thing to do in life is when you see a basic human right needing to be channelled, promote it, and when we see a human right being stifled, protest it, or at least don't agree with it, while aling the way we are still permitted to find work-arounds.

The problem I've had with eBay over the years is that where there was much more flexibility allowing sellers to choose how they sold, nowadays there is much less freedom with how you can list something, from the by terms and the lowest offer terms to the starting bid as opposed to the sell price and being fee'd on postage. I haven't even started on how the final sale fees went from non-existent to 3% then 4,7% then jumped to 9.something % then it's now 10.7%.

Correct me in anything you like, but the trend. Why does something that worked well before have to continue to become so greed oriented and cram out the seller's liberties?

I'm sure you can all think of others to mention.

My point is who has a voice and shouldn't it be heard!

[digital*ghost]

The problem (as I see it) is that tends to result in echo chambers that are of less practical benefit to members seeking assistance. I won't say no benefit, because those can be cathartic to a point - it's always nice to know others share your experiences and / or frustrations, and it can even offer a mild sense of vindication, but ultimately I feel it's on the gratuitous side, mostly because this forum pretty much exists in a bubble. By which I mean, what is posted here doesn't really go any further than the members who post and read here.

I take issue with a lot of things eBay do, and many more things they don't do, options they don't provide, and so on, and could spend an age venting about all of those things, but given the choice between venting my frustrations about it or finding practical solutions and getting on with things, I'll personally take the second option every single most of the time, and tend to respond to threads with that mindset. 

I have no interest in quelling voices, I do have an interest in quelling the frustrations that gave rise to those voices, if I can, which to some can feel like the same thing, I guess, or perhaps it's interpreted as cristicim of - or undermining - their complaint. Or so I assume, since if there is one thing I have experienced or witnessed here many times, it's 10 people complaining about X problem, then one or two people saying, "hey, I know it's not ideal, but here's some options to work around it", only to be met with anger and accusations, eg "why are you defending eBay?" and other greatest hits, when it isn't about defending, or protecting eBay at all, nor is it about disrespecting the point of view of others, dismissing their negative experiences, or any of the other things, it's about minimising the time and energy spent on issues or problems so that the overall experience of selling (or buying) on eBay is made as simple as possible in the face of them.

[machinery_bay]

I like your pro-active approach to the eBay and online community concerns arena.

Much appreciated to have a batter on the side of the "voices"

That being said, the voices will only really be answered in full if there is a proper resistance, a change initiated by popular demand in reality. A full and proper quelling can only really occur with anti-coorporate movement. That is a tough one ot handle, because you have to argue with those bent on justifying their need to inflate profit margins. Those profit margins, if it isn't already obvious, are fattened up by the lambs, or in other words, the offerings (resources and products) sold by the sellers on eBay and other sites. So if you want to get money for what your stuff is worth, they want to find as many ways to say you owe us another slice as they can.

From listing fees to final sale cash-outs and then what the heck, Postage fees? Oh I forgot you got to Pay to "PAY" tooo!

Even the Payment system gets another swab on the way through the checkout. Oh I forgot, the government gets GST too if you're in the applicable country.

Hmff.

So if you had a $100 item you're lucky to get 80% or so by the time the rats have all had a chew.

These are bigger issues.

So I contend that eBay admin should at least provide superior and transparent, frequently updated accounting processes simplified to see it all in a single papyrus scroll. Oh I forgot we're in the 21st Century.

They owe users at least that much.

Cheers!