Item Returns

[mixed_tape]

Hi all. Question. Someone just bought a guitar of me, and now not even 24hrs later sends me a message asking to return it because he doesn't know how to tune the guitar properly! Am I in my right to say no? And if I do say no, it would mean he could leave me a bad rating.

What should I do?

[a_beautiful_room]

What a goose, I wouldn't offer him a refund. I can't stand people who get all high and mighty and threatening. Let him open a dispute. All you have to do is reply in the dispute that it was a pick up item and he will 100% lose as there is no protection on pick up items at all, in any circumstance.

Just ignore his messages, respond in the dispute as suggested, and if he does leave you bad feedback well who cares, you don't sell for a living, so it will make no difference at all to your life. Respond to the neg professionally and politely and others will see that he is a twit as no doubt he will use capitals, spell incorrectly and say something ludicrous.

Have a good Christmas and forget him 🙂

It sounds like there is nothing wrong with the guitar at all.

[mixed_tape]

This was his response " I am tuning to b tuning and it is impossible to keep in tune. I have been playing different guitars for many years and know when a guitar does not stay in tune. I would not have sold a guitar in such condition. I have checked on the internet and this seems to be a common problem. I can accept the guitar requiring a setup intonation etc. but not holding tune. I think this issue should have been stated on the ebay ad. I would do if I was selling any guitar. I would appreciate my money back as I believe that this issue is a defect and should have stated in the ebay ad"

And I can honestly say I never had any issues with it... I hardly played the thing, in the 2mths I had it... and I also had to get the guitar shop to import it as fender had none in stock, I've probably played it once a week for about 5min. So yeah, this guy is just full of it, no refund, I don't know what he is doing to the guitar, or if has any idea about what he's doing, let alone what happened with the guitar when he was driving home with it. 

Ungrateful b*stard, I even gave him $20 for paying in cash rather than paypal! 

[mixed_tape]

I have found reviews on musiciansfriend.com. but when I bought the guitar I never knew of these issues, I didn't find any issues, and not every guitar stays in perfect tune 100% of the time.

Before he bought the guitar he should have read these views, it's not up to me to read other peoples reviews.

[foxette-in-sox]

JMO but your buyer sounds as dumb as someone buying a piano & then opening a dispute because they can't open the lid.

[siggie-reported-by-alarmists]

If he has paid you cash...he can't force a refund.

This transaction has nothing to do with PayPal.

You sold your guitar at Auction, as a private seller.  He inspected the item, then paid for it "as is". 

Print out a copy of your listing while you still can. (keep a copy).

Just in case he is litigious. Ignore him.

[kopenhagen5]

Maybe he is playing a Pete Townsend number -

http://www.youtube.com/watch?v=tVG9u_nxWBI

:^O    Seriously, hope it goes in your favour as it should. BTW a good link from sotr63.

[mixed_tape]

What can ebay do? Will they send me an enquiry that he's lodge a dispute and I just reply to it?

I know paypal has nothing to do with it, was just saying I told the guy if he pays cash id give him $20 rather than pay via paypal.

The guy has not had the guitar for 10hrs and decides it's not good. Just annoying

[digital*ghost]

What can ebay do? 

Nothing, pretty much. They will encourage communication between yourself and the buyer, but they can't make any decisions and/or enforce a return and refund. 

[*new2vintage]

Ebay can't do anything about it. A dispute can only be lodged with Paypal and he has paid with cash. He can only leave feedback and don't be afraid of that.

[2106greencat]

I checked his feedback, and he does not seem to make a habit of this sort of thing. It may well be an actual fault?? you admit yourself you have hardly ever played it, so if there was a tune holding fault, you may not have been aware of it. Maybe just accept the item back, less your listing fees, fvf, and the $20 you floated him