Okay needing some advice
I sold an item (a radio) to a fellow and posted it off - double wrapped in bubble wrap, packed with lots of packing and inside an Aussie Post box and it has apparently arrived badly damaged. The box is intact from the photos I have seen but the plastic casing is wrecked and not surpisingly the radio doesnt work. the item number is 261186439014 if that helps.
I sent the item registered post and have the lodgement receipt. (and ended up paying $13 more to post it than he paid for the postage due to me miscalculating the charges! ARgh) I have advised the fellow he needs to take it to the post office with the packaging and put in a claim form.
The buyer has responded today to say that he will not be taking it to the Post office but will be sending it back to me and is demanding a refund. That it is my item and my responsibility to sort out nd that he wants the refund he is entitled to. As far as I see it it is only my item until it is posted....
According to the registered post lodgement advice it says
"The addressee has the sole right to claim after accepting delivery of the article"
So... the way I see it I have a couple of options
1. Is a refund and lose my money - this is a $125 radio so not a small amount.
2. Refuse to refund and most likely get a negative feedback.
What do you advise I do? Am I correct in my ststament that he must make the claim? Im starting to think that its the prinicple of the thing and I dont care all that much (well not $125 worth) about a negative feedback? If It was a small item I would just refund and move on, but frankly his last email was stroppy and a bit rude.
