Item not received case open when they havent even paid

[id_supplies_cards]

I have recenly had 4 cases opened against me.  The buyers says he has paid using bank deposit.  I have no money in my account and they wont produce and deposit info or reference numbers.  They have now left some very nasty feedback and ebay dont seem to give a toss.  Any ideas on what I should do. 

My feedback profile is attached so you can see.

http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&userid=id_supplies_cards&ftab=AllFeedback

[harley_babes_hoard]

first off open non payment disputes on the 4 items. Go to your sold folder and over on the right hand side from the more options drop down menu select resolve a problem. choose buyer has not paid. do that for each one. If the buyer doesn't pay in 4 days you can go back into your resolution centre and close them off. you will get your fees back and buyer will cop a strike on their account for each one. (too many of those and their buying will be limited)

Once you have done that you ring ebay and tell them the buyer has not paid and therefore should not be leaving feedback according to their own feedback policy. be firm and ask for the feedback to be removed, defects and all.

If you leave further feedback for this buyer put their using ID in their reply so others know who it is otherwise we all just see something like this.J****0(4). also have a look at the feedback this person has left for other sellers are they giving out negs to other as well?

[go-tazz]

Get them to double check your account info,(either them or you might have made a mistake with the numbers),

[springyzone]

I'd do as Harley Babes says- and also don't allow yourself to be stampeded into posting off something just because a person claims they have paid.

If it isn't in your account, they need to provide you with evidence they have paid. And until you see that money in your account, you hold onto your items.

The unpaid dispute seems the best way to go with this.

I notced the buyer has no feedback so it is either a newbie or someone under a new ID.

It's a bit odd they avoided paying via paypal, they may be suspicious of it, but it beats me why any newbie would roll into ebay and instantly buy 3 or 4 reasonably expensive items. Wouldn't you think they would try one out first to see how it goes.

[id_supplies_cards]

Unfortuneatly I am unable to do this as they have allready opened a case against me for not receiving the item.  I have since changed all of my items to accept paypal only.  Ebay dont seem to care.

[black*poppy]

Isn't it weird how the buyer was able to open an Item Not Received case with ebay when they have paid (or claimed to) by bank deposit?

Whether they paid or not, either way it would NOT have shown up as a paypal payment.  Yet a case was opened

When I mentioned on another thread that it is possible to use the ebay MBG after paying with bank deposit I was told this was not possible.

http://community.ebay.com.au/t5/Selling/Refunding-a-bank-transfer-payment/m-p/1771991#M101935

So I guess you are not safe from MBG when a buyer uses bank deposit.

[thecatspjs]

Something is not right at all here.

Of course not surprising given the half baked MBG system that has been implemented    *sigh*

Bank deposit purchases are clearly not covered by eBay MBG.

If you seriously want this dealt with OP get on the blower to eBay and ask them to manually open unpaid disputes NOW !!

[5kazam]

When I've had buyers pay by bank deposit, I get an email via eBay stating  -

"I will be sending payment of AU $XX.XX via Bank Deposit shortly."

If you didn't receive that type of email, then your buyer hasn't paid.

Do as others have suggested and open Unpaid Items cases.

[davewil1964]

That doesn't mean they pay, just that they selected the option at checkout and might intend to pay that way.

[5kazam]

I'm going to disagree with you here. 

Firstly, not everyone goes through 'checkout'. 

Secondly, when buyers select the direct deposit option and pay that way, is when the eBay advice comes through.  If I go to my sold list there is a little hour-glass in blue, which tells me payment is on its way - no intention, payment has been made.

I've never, ever had the 'I'm sending payment shortly' advice where someone hasn't already paid by direct deposit (and I often get a follow up message saying this is what they have done).

So on what basis are you stating that they 'might intend to pay that way'.