Item refunded due to non delivery but has been returned to me.

[sardonicus001]

I sold a CD to a buyer in Norway on 11th March and shipped it the same day. On 8th April he complained that it hadn't arrived and PayPal gave him a complete refund. I have checked and ascertained that I posted it to the address he gave me. The returned item bears a sticker stating that it has been returned unclaimed. The CD was only $13 however the postage was $32, meaning that whilst I have the CD I have lost $32 in postage. Can Discogs do anything about this or is it a matter for PayPal?

[repentatleisure1952]

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@sardonicus001 wrote:

repentatleisure1952, please refer to my reply to davewill1964 who has not been explaining the "facts" to me. Perhaps you could explain how the buyer has paid for the postage despite the fact that I refunded him that cost. It seems quite straightforward to me. I think your friend would be a better off taking a less combatitive approach and toning down his insulting language.

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I can try to explain & am happy to apologise if I am wrong.

As you said the buyer paid $32 for postage.

You refunded $32 that the buyer paid.

You did not use your own money to pay for the postage... the buyer paid $32 which you used to pay AP to post the item..

[michael_cullis]

Thank you for your courteous reply. If you look at the posts from other people immediately before your latest you will see that a number of other respondents agree with me. Perhaps their explanations are clearer than mine. What it boils down to is that the buyer originally paid for the postage but then got his payment refunded, meaning that he didn't pay for the postage - he got his full payment back. The postage cost came from my account, and since he got his payment back it means that the postage cost came purely from my account.

I don't expect Dave to acknowedge this. If he suddenly understands the logic and sees what other people have written I expect that I won't hear from him again. His sarcastic and abrasive manner paints him as a rather unpleasant person.

[springyzone]

This is how I see it. 

It helps to imagine it as an actual cash amount in hand and paid over.

If you follow the money's passage, you can see where it ends up.

Now that's the mustard money. It's with Person A. To me that is clear.

So if Person S wants to refund that exact money to Person B, then they can't do it. They will have to do it with money from elsewhere.

So that's the point where Person S (seller) loses out.

[domino-710]

LOL Springy.

The way I see it :

The buyer purchases 45 bucks worth - item 13 + 32 of which is postage.

32 is paid to post the item.

The seller then refunds the buyer in full - 45 - 13 for the item - 32 for the postage.

The entire amount has been refunded but it cost 32 to post.

First Grade Maths indeed. lol

[domino-710]

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@davewil1964 wrote:

Perhaps you need to understand Year 1 Maths.

How much did the TOTAL transaction end up costing you? Something you seem to be unwilling to provide the answer to.

I'll bet eBay fees, not your mysterious $32 postage, that the seller paid.

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The seller refunded the initial $32 paid by the buyer - but the item was still posted for $32.

Kindy Maths.

[repentatleisure1952]

Hi dom

Slap some Kindy Maths into me.

I'm still not seeing it.

The seller did not use his own funds to pay for shipping.

As you said the buyer paid for the shipping & was refunded $32.

I do not see how the seller is out that amount.

[countessalmirena]

Seller used buyer’s funds to pay for postage. Had seller not refunded the buyer in full (including the amount for the postage), seller would not be out the postage amount; however, seller did refund in full and thus the postage amount (which is still in the hands of AP) is no longer paid by the buyer. It is now the seller who paid the postage amount.

Seller shouldn’t have refunded; if tracking showed that the parcel was unclaimed, buyer wouldn’t have been entitled to a refund of the postage amount. It’s a $32 lesson; don’t refund postage if buyer fails to collect item!

[domino-710]

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@repentatleisure1952 wrote:

Hi dom

Hi to you too.

Slap some Kindy Maths into me.

With pleasure.

I'm still not seeing it.

Took me a while.

The seller did not use his own funds to pay for shipping.

Initially

The seller was ' given ' $32 to post the item.

Which they did - post for $32.

As you said the buyer paid for the shipping & was refunded $32.

As the buyer was refunded $32 for the shipping - given the item was shipped - who then paid for the shipping. ??

Cause the buyer was refunded his shipping cost.

I do not see how the seller is out that amount.

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The whole boils down to - the item was shipped for $32 - but the buyer was refunded all including the shipping.

Beejeebus. lol

[davewil1964]

As asked, throw out some actual numbers.

What you got from the seller, what you refunded, what is the difference?

Not hard, if you are fair dinkum in your complaint.

OR, don't sell internationally.

[davewil1964]

Let's do some pre-kindy maths.

I sell something for $10 plus $32 postage. $42.

Buyer claims non-receipt and is refunded $42.

I am out eBay fees, as what I refunded was what I was paid. The postage was funded by the buyer.

I suspect the OP is too embarrassed to come back and admit they can't add up.