Item sent to the wrong buyer

[roteq_40]

I recently sold two items on Ebay. The first was sent via Sendle to the correct person, no issues. However, I sent the second item incorrectly to the first person by mistake (I used the same postage label twice). I informed the second buyer of the mishap, they canceled and requested a refund, which I actioned immediately. 

The first buyer, who now has two items (the first which is theirs and the second which is not), messaged me once saying that I sent him an additional items (he is aware). I tried to arrange for Sendle to pick it up from this person's address, however they are not responding to my messages. Given this was completely my fault, can this person actually keep the second item without repercussions?

[padi*0409]

Send them an AP postage label instead.

Given that many buyers actively avoid sellers that use Sendle, you might be better off ditching them and using a reliable postage option like AP.

[springyzone]

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@roteq_40 wrote:

Given this was completely my fault, can this person actually keep the second item without repercussions?

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I think so.

It was a  completely unsolicited package.

There's no record of item being sold to that person on ebay. In fact, you've refunded the actual buyer so as far as ebay would be concerned, the issue has been finalised.

Your problem is an off ebay problem.

I am assuming the item is too small to warrant any legal action, so you've lost it unless the first buyer helps you out.

You say they are not responding to messages.  There could be two parts to this happening here. Firstly, they have realised they don't have to do anything, they can just keep it and secondly, they possibly feel they should not have to put themselves out for you. Not in time or expense.

Some buyers are very honest and would cooperate, but you've struck one who maybe isn't interested in arranging a time for sendle to pick up then waiting around.

I'd do as padi suggests and send an Australia Post label and hope against hope they may rewrap it and post it.