Late Shipment Rate Calculation

[clarry100]

I know it should not be bothering us since it is ZERO, but just wondering a bit about this calculation.

It says 0 out of 156 transactions.

The reporting period is 1-Sep-16 to 30-Nov-16 (3-months).

There have been quite a few more than 156 transactions in this time, or is this just the ones where the buyer chose to answer the arrival date question when they leave feedback?

We send almost all by large letter untracked so even getting a single NO answer now will see us jump to 0.6% or so. Kinda more than 10+% up the scale just from a single negative answer.

[davewil1964]

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@clarry100 wrote:

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@thecatspjs wrote:

eBay: "If you post on time and upload validated tracking or your buyers tell us the shipment was on time when they leave Feedback, you're all set".

As you don't upload tracking, I would assume the report reflects buyers responses to the shipped on time question "Did the item arrive on or before xxxxx"

You would have to have several buyers mark No to this question to lose Top Seller Status as there is a 5% buffer.  

Seems like needless pondering about a scenario that will have no impact on your selling status if it occurs. 

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Oh you are absolutely correct Cats...

To cross the 5% buffer, as you suggest, would take 8x NO answers given the currect transaction rate of 156.

Probably most unlikely.

My question was more about wondering where they get the 156 number from out of general interest.

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My understanding is it is the number of people who leave feedback, unfortunately not the number of transactions

[digital*ghost]

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@*tippy*toes* wrote:

I replied that I can't do that as I'll be posting outside my handling time and if I do that, eBay will give me a defect on my account, which can affect my selling ability. I said instead of refunding the excess, to not pay for the last item until I've sent an invoice with the postage removed. 10 will get you 20 that she pays before the invoice. I wasn't prepared to get a defect to keep her happy. This is a low feedback account, a single defect could kill me.

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Late shipments aren't defects, though....

Only cases closed without seller resolution, and cancelling due to out of stock are defects. Late shipments are calculated separately, and the most they can do at this point in time is make you lose TRS (at 5% of late shipments), and possibly (but not definitely) affect the handling time you're allowed to have set (at 10% late shipments). 

[davewil1964]

Late shipments ARE defects. As you have stated

[digital*ghost]

No, they're not. 

The metric is calculated differently, they're not called defects (except for here on the boards, I guess), and can not affect your account like the defects I mentioned do (eg cases without seller resolution and cancelling due to out of stock have 0.3% and 2% [max] before they will affect your account, resulting in things like account limitation, suspension of selling privileges, suspension of entire account). 

[davewil1964]

eBay label them defects...

The other ones from OOS  and unresolved cases.

I certainly have no intention of finding out whether they affect my selling or not.

[digital*ghost]

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@davewil1964 wrote:

eBay label them defects...

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How about just finding out why I'm saying what I'm saying, instead of assuming I must be wrong?

http://sellercentre.ebay.com.au/standards

[jensmanchester-australia]

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@davewil1964 wrote:

eBay label them defects...

The other ones from OOS  and unresolved cases.

I certainly have no intention of finding out whether they affect my selling or not.

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davewil1964 - DG is correct - they are not called defects.

They used to be called defects but ebay changed that a while ago and it is now calculated as a late shipment rate. This has less impact on sellers than defects.