Location glitch.

[bridiestreasures4680]

Hi, I have had two buyers email me to say why don't I post to their location, one is in Qld and one is in Vic. I post to Australia only and have never had issues like this, can anyone shed some light on this for me please. I wonder if this is why my sales have been extremely slow the last couple of days. Thanks.

[curraone]

catch this from customer support:

Kyle Vincent So

Basically this error message will show up if the package details or the size indicated in the package details did not meet the requirements you used in the postage option.

curraone

??

Kyle Vincent So

Have you been using the "Standard delivery" option?

curraone

Yes

Kyle Vincent So

And when were you able to observe that this issue is coming up?

curraone

When the buyer contacted me and said she could not see postage - I checked the listing this morning - and it had this error

curraone

When I duplicate the listing by choosing "sell similar" I can see that I did in fact list it as Standard Delivery $2.10

Kyle Vincent So

It seems this is caused by the postage amount since the site does not offer any postage cost amounting to $2.10 only.

curraone

I'm sorry that is not a reasonable answer - if the item is a large letter, obviously the postage can be $1.40; $2.10; or $3.50

Kyle Vincent So

Sorry but the eBay site does not offer any letter postage options.

Kyle Vincent So

Basically the postage section will show the said error if there is something wrong with the postage option used and it did not meet its minimum requirement.

curraone

That's right, that's why we choose "Standard Delivery" with the option to put in your own postage

curraone

It is not calculated postage, it is flat rate postage

Kyle Vincent So

If you can check, you will not get the said error if you provide a postage cost of $7

Kyle Vincent So

The system or the eBay site do not have any records that can charge the postage for only $2.

[twyngwyn]

For Crying Out Loud What next????

[collectibles_in_canberra]

Just had another buyer wanting to buy 2 items but apparently I don't post to Northern Territory!!

Starting to really pi** me off

[curraone]

just got off the customer support phone - apparently it is not really happening - my error was a "one-time corrupted listing"  - yeah right - and "no other sellers had reported a problem"

[collectibles_in_canberra]

I had better report the non existing problem as well then.
I have a couple of emails from buyers I can show them, but they might not exist either.

[curraone]

good luck - I am feeling a bit battered - particularly after the first episode when CS told me I couldn't list postage at $2.10.

Might go back to bed.

[pennyforum14]

I had a repeat customer contact me yesterday to say she was trying to reorder and the system was telling her she can't buy from me because I don't ship to her location.  I checked the listing and there was nothing wrong there that I could see, so I added her to my block exceptoin list and asked her to try again.  She managed to buy the second time, but it makes you wonder how many others might have got that message and just given up and gone elsewhere?

[bridiestreasures4680]

Thats what worries me too, being a buyer as well if something is "too hard" I just move on. Well I'll be complaining to ebay as well 😞

[foxette-in-sox]

OMG-was that bloke serious curraone ????

There is obviously something wrong and just because it isn't affecting every buyer and seller, ebay could care less ????

[collectibles_in_canberra]

My sales are beyond slow.

Usually on a Monday morning I have 50-70 items to pack.

At this point I have 19, and 9 of those are from Friday evening.

I have sold 2 items in the last 12 hours

Something is not right!