NEGATIVE FEEDBACK as a seller when customer just wants refund!!

[seczone45]

Can anybody help with this sitation??

Im new to ebay and have tried so hard to keep a good feedback when selling items and have came to problem. I called ebay help support and they say that he is in ebay guildlines with his feedback.

I dont understand when

Customer bought item 6 weeks ago then  later wants refund & left negative feedback and started 2 PayPal claims  and which depted my account both times within 4 days with fulse info which paypal favored My account both times as from this morning and 8 weeks later still did not pick up the item?

Thank you

[seczone45]

What is meant be DSRs?

[nonny_muss]

DSRs refer to the stars that are given for seller's communication, postage prices and times.  You leave them for sellers when you give feedback. 🙂

[seczone45]

I'm the seller so how do I check that?

[foxette-in-sox]

I'm the seller so how do I check that?

Click on your feedback number & then look down-you'll see your stars over at right of page.