Feedback is just a person's perception of how the transaction went. These days, it has widened to include what the person thought of the product as well and whhether they were happy with it.
I am not sure, but you may not be selling your own items. I think if you had been selling your own top, you would know if you had worn it or not.
I used to sell many years back and clothing was something we sometimes listed.
But never as new unless we knew 100% for sure it actually was unworn.
People are all different and some people are happy to buy lightly used clothing, others will only buy new.
But I can guarantee that anyone who buys something listed as brand new is going to be mighty peeved to find that it wasn't.
How they react, it could swing either way. I know you feel you refunded immediately so it should be positive, but that doesn't overcome the fact the buyer feels your ad was totally inaccurate.
The buyer states they initiated a return so even if you had not refunded, I think ebay would have forced a refund anyway.
I thought the feedback was detailed and accurate enough. There would be no reason for ebay to delete it, in fact it would be wwrong of them to, in my opinion. Some buyers may have decided to go with neutral or positive, but if they gave positive, it would be only to report they got a full refund.
The onus is on you, as seller, to be accurate. If you have clothing without tags to sell, you need to examine it very carefully beforehand for faults & you'd be better off listing an item as excellent condition instead of new unless you're sure of your facts.
I am not someone who hands out negatives or neutrals lightly either, but there is definitely a place for them in feedback or reviews. There's no point, otherwise. People go to read feedback to get an honest description of the transaction.
