hello everyone, i need a bit of help how to proceed as I'm unable to resolve an issue with ebay. They're spinning me in circles, play dumb about it like they don't understand what's going on and to resolve the issue, refund me the fee I've been charged.
Last year between jun and August i I've posted few items to sell when there was a promo to sell without final value fees. I've posted items, I've managed to sell some and some not. If I've sold some items on other marketplaces i would remove the items from ebay as out of stock as that's the situation, i had no idea by selecting that reason that i would be penalised. I've also had to cancel some sales as they were purchased but not paid, most probably because it's a scammer and i also had to cancel one that the buyer was from overseas even though I've made my listing that i only post in Australia and cancelled one more because the buyer forgot to apply a promo code and asked me to cancel. So due to that my account has been in below standard since then.
Due to that i wasn't able to accept any promo offer that seller could accept such as no final value fees, free postage, discounts to sell etc. Whenever I'd click on any promo in my eBay account when it pops up or its a link shared here in the community or other websites i would get the writing saying You aren't eligible for this promotional offer because your seller standing is Below Standard.
So here's is the problem, I'm supposed to be, as i still am, below standard until all my penalties clear, and that's supposed to be end of August 2024.
End of April this promo was available, 5 sales no final value fees, popped up for me in a banner if i remember well, but later i saw it on ozbargain also, I'm pretty sure it was posted here in community too.
https://www.rsvp.ebay.com.au/rsvp/signup/1013854/Vt_XtYfs5Gg
I clicked on it and i have no idea by what miracle it allowed me to accept the offer, i thought wow great, im finally out of the below standard and i can sell something (then i didnt know that im gonna be below till august 2024).
even now when i click on the link it still says the same, ive accepted and to start selling.
As you can see from the screenshot it says Promotional offer You've already accepted the offer Start selling on eBay today with 0% fees*
BUT below it says, as it always said to me before when i couldn't accept any offers:
Keep in mind To use this offer, you need to meet the minimum performance standards for sellers. See your Seller Dashboard for more info. Selling limits apply.
i DONT meet the minimum, that's the problem, i thought then since it allowed me to accept that I'm back into positive but I'm not!
I checked my ebay app, sellers section and it showed the promo that i have 5 out of 5 to sell without fees, so I've listed one item, I've sold it and just before i was to post it i went to check how much I'll be paid and i see ebay charged me 5.5% fee because im below standard and 0% final value fees, as shown in the photo.
So as you can see the promos terms under which a sellers should be eligible to use the promo and sell and whats happening here its contradicting each other.
ive spoken with more then 5 people on ebay, it was supposed to be escalated, but wasn't, then i called again and they've escalated and nothing and another call i made the person didn't want to acknowledge the problem and just says i need to pay the fee.
interesting thing is, after ive made my first listing and sold the items the promo dissapeared from my dashboard, i've read on ozbargain that it happened to few other useres,
the other day ive received another offer in my app to sell 1 item without value fees.
https://www.rsvp.ebay.com.au/rsvp/signup/1014056/5A-bCWGqaN0
and surprise, surprise, i cant because im below standard still as i always was these last 10 months.
So please, help me out if you can, how am i to tackle this now, where to turn, to report to get this resolved as im literately out of my mind as they're playing dumb about it. Thank you all good people in advance.
