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Seller Centre has answers you can trust for all your selling questions.

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Getting a fare review of a not as described case

Hi all, Is there anyway to get Ebay to do a fare review of a not as item not as described case? I have a buyer is has started a case against me, he has uploaded a picture of the item he says i sent him claiming it is damaged and not functional. It is...

User avatar by • Community Member
  • 180 Views
  • 1 replies
  • 0 Helpful

Ebay withholding money and suspended my account!

I have been an eBay member for many years and 5 months ago I began selling some e-bike conversion kits. eBay withheld my funds and I called them to ask why, after several frustrating correspondences with eBay where they were vague about my restrictio...

User avatar by • Community Member
  • 597 Views
  • 9 replies
  • 0 Helpful

Hubbed eBay Returns

Hi EveryoneWe are noticing we are not receiving our returned items yet they are being marked as delivered when customer who use Hubbed as a return option for ebay.No photo proof or signature is provided. And eBay then forces us to refund the customer...

Unable to mark item sold and claim payment

I have delivered an item to a buyer after it was paid for, but I can't access the money in my account because eBay wants me to enter the buyer's 6-digit code, located in their confirmation email. But I didn't scan a pickup code when I dropped it off....

Resolved! Performance rating

I have had a 100% seller and buyer rating for the whole of my eBay experience. Several years. Now it has dropped to 66.7%, which is a bad look. I'm very upset about this and don't understand how it could happen.Can anyone explain this this and how ca...

Resolved! Payments on hold

So I didn’t sell for maybe a month after selling daily for a month and a half, after selling again a few payments came through to me instantly although now, every single payment shows that it’s available within 24 hours of delivery, I post my items u...

Setting International postage

I have just opened a new eBay account. I created a template for CDs and selected International postage - calculated: cost varies based on buyer location. I have already scheduled listings for 31st December before doing this. When I edited one listing...

User avatar by • Community Member
  • 846 Views
  • 9 replies
  • 0 Helpful

Resolved! Buyer chose eBay PostageLabel with a PO Box address in Australia

A buyer with a PO Box address just chose eBay postage label at checkout. Sendle will not deliver to PO Boxes. I am only able to select Australia post at the higher postage cost for the address supplied.So I have to cancel the order and ask the seller...

User avatar by • Community Member
  • 1437 Views
  • 19 replies
  • 0 Helpful

Is Ebay no longer collecting UK VAT at checkout?

For the last couple of years, Ebay has always added VAT/customs charges to sales from the UK. But the last few sales I've had only have item and shipping costs (apart from one to Northern Ireland). These are items from low value to a couple of hundre...

Australia TGA compliance

Anyone out there know a lot about e bay. Particularly about e bay TGA compliance regs. Trying to sell imported goods and am getting hit with road blocks. However it seems similar products are being sold with no problem .

Buyer has paid for freight but then opted to collect goods

An item was sold with the option of local pick-up or postage. The buyer paid for postage then decided to collect the item. I was unaware that I needed a QR Code or pin and handed over the goods thinking that I just select in the listing that the good...

User avatar by • Community Member
  • 442 Views
  • 3 replies
  • 0 Helpful

Feedback for cancelled sales

A heads up. I, like most, was under the impression that feedback could not be left for cancelled items. I received (positive) feedback today for an item cancelled at buyer's request 5 minutes after non-sale. So, if you check your feedback, ensure neg...

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