New way for ebay to FEE GRAB

[suitcase_of_memories]

I had a buyer with O feedback from the usa BIN my opium tassle bottle, she has made absolutely NO contact of an sort despite my invoicing & follow up email.

I have just applied to CANCEL the transaction...one of the clauses is as follows : If the buyer declines to cancel the transaction, this case will be automatically closed and you will not receive a Final Value Fee credit.

So I have a phantom buyer & I LOSE both ways & ebay benefits both ways, listing fees & Final Value fees.

I think this is one for the financial ombudsman to be looking at !!!!!!!!

[davewil1964]

If she's verified that circumvents the low feedback blocks.

[davewil1964]

The only blocks I have in place are for NPBs.

I get low fb buyers regularly, but very few end up not paying. I have no idea whether or not they are verified.

[zenremix777]

Yes, you are all right, I should have opened the UPI case, but stupidly thought cancelling the sale may be a quicker way to get it back on ebay....that certain backfired in more ways than one.

Still not heard a word from her. She is probably the sister of the woman with the $85.00 one up for sale in the US...mine was 30.00$ cheaper so didn't look good .. but what she didn't take time to observe was that mine didn't contain the bottle so naturally less expensive.

I don't have any more perfume bottles so it will be out of context when I finally get to relist it.

All O feedbackers should HAVE to communicate with seller before being allowed to bid !

Could it be that they are still interested in the item? That may be why they cancelled the Cancellation (so to speak), because they're just trying to get the finances together.

It does seem odd how they haven't communicated, yet they are obviously on eBay since they cancelled the Cancellation.

Like digital*ghost said, go by whether they are communicating or not. If you have a good rapport with them, you can ask them first whether they would like to Mutually Cancel and see what they say. If they simply aren't responding to any messages then go for the NPB dispute.

Personally, for a NPB dispute, I'd be worred about a begrudging payment and then a spiteful neg. But, it gets your fees back at the end of the day. It can be a catch 22, in a sense.

[digital*ghost]

sparklz I have the blocks in place for under 5 feedback so how did she get through is also an interesting question.

Having a credit card on file with eBay, or a PayPal account linked to the eBay account, overrides that block, as eBay consider those things to be equal to phone verification.

[phorum_junkie*]

Personally, for a NPB dispute, I'd be worred about a begrudging payment and then a spiteful neg. But, it gets your fees back at the end of the day. It can be a catch 22, in a sense.

You have to be joking? I wouldn't give feedback a thought, they could neg me from now to doomsday if the alternative is being out of pocket for the FVF.

[sonya0576]

IMO sending a cancellation is giving any non-payer an easy out without any repercussions. I am all for mutual cancellations if the buyer has communicated to me and I deem the situation warrants it etc.

The more sellers that use the NPB system when the situation arises the sooner some of these buyers will get the message that we will "strike" them for not paying and thus blocking them from buying from those of us who have the necessary blocks in place.

Negs don't bother me, spiteful ones can be removed by phoning ebay, also the fact that we can respond to negs gives us the chance to explain the spiteful nature anyways.

[zenremix777]

Personally, for a NPB dispute, I'd be worred about a begrudging payment and then a spiteful neg. But, it gets your fees back at the end of the day. It can be a catch 22, in a sense.

You have to be joking? I wouldn't give feedback a thought, they could neg me from now to doomsday if the alternative is being out of pocket for the FVF.

Well for smaller sellers feedback can be important in those early stages. Plus eBay probably won't do anything about a spiteful neg if the buyer words it carefully. I'm definitely for resolving things with the buyer first instead of letting them begrudgingly pay. I don't want to sell someone something they don't really want because of the potential for a neg (aka "the word which must not be spoken".)

Is there any other way apart from a Mutual Cancellation or NPB dispute to get fees back?

[phorum_junkie*]

zenremix777 I am sorry but I don't care how big or small a seller you are, I am selling on three ids at the moment with two of them being under 100 feedback and I would still not let feedback enter the equation if it meant me losing one cent. I am more than happy to refund but only if it a genuine complaint.

The first time somebody gives a buyer an undeserved refund because they are bothered about feedback they are encouraging that buyer to think they can get away with it with other sellers, if nobody got away with it even once then they would stop doing it.

Even if sellers don't care about losing money themselves they should think of all the other sellers out there who do.

[suitcase_of_memories]

Still not a word nor response.

I also have had low feedback buyers that were all wonderful, but this was suss from day one.  Usually with low f/b buyers they are REALLY quick to communicate or PAY.

I truly believe this was an intentional 'just get it off ebay for the moment whils mine is the only other one on here' scenario.

As dg said, I can't change it to an UPI case now, just have to wait it out, but it certainly taught me NEVER to cancel, it is time consuming [7 or 8 days wait] & COSTLY !!!

I am not worried about f/b from her, it will be obvious if she even leaves any what she was up to.

[***super_nova***]

& COSTLY !!!

NEVER offer mutual cancellation unless the buyer asked, and or agreed to it beforehand.  But now, it is done.  Some people seem to think that the buyer declined the cancellation, but I cannot find that anywhere?  Did she or did not she actually declined?

The reason why you do not get your FVF back if the buyer declines is simple; seller has no right to get out of transaction without the buyers consent (it is called mutual cancellation).  Why should seller who reneged on the transaction get their fees back?

Unfortunately, you got caught by using the wrong function to deal with non payer.  Anyway, she may still pay - by the way do you know that many parts of USA have been having blizzards?  There is a state of emergency and most likely powerlines are down.  That might explain the lack of communications.