Hi guys,
I had a buyer ask to cancel an item today. He misunderstood the description and was pleasant and quick to respond etc.
So I went ahead and refunded his PayPal, followed the eBay links to cancel, selected "buyer wants to cancel", and he got back within the hour and agreed to cancel
EBay messages me with:
"Hi xxxxxx,
You cancelled an order from xxxxxxxx, and we already notified them. You already refunded the buyer for this order, so you're all set. Thanks for cancelling this order for the buyer.
Unfortunately, we can't provide final value fee credits in situations where a seller cancels an order.' (bold by me)
Surely this is new?
I am certain last time a buyer asked to cancel the fee refund was an automatic part of the process.
New Years present from EBay?
