Non Payment by buyer

[suz4989]

I recently had a situation where a buyer puchased my shoes but didn't pay. They didn't respond to any emails, and I opened a case against them, then closed it after the nominated time, still with no payment. I thought that the buyer would get this noted against their feedback by ebay, but I can't see any evidence of this. I can see that other people have a had a similar problem, both as buyers and sellers, but no reference to my case. And now I don't seem to be able to leave feedback myself.

[zelly888]

Well I was under the impression that you couldn't leave a - feedback remark in a + feedback so I'm stumped

[*crikey*mate*]

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@zelly888 wrote:

Well I was under the impression that you couldn't leave a - feedback remark in a + feedback so I'm stumped

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you are correct. but if eBay are not aware of this, how do they remove the comment?

I also believe that the wording is "sufficiently negative" ie so that it can be objectively determined rather than subjectively.

(have a read of the feedback policy) it's up there on the left under customer support.

[qld_variety_seasonal]

once case closes unpaid neither party can leave feedback. Note the time 4 days later when you can close the case, leave feedback at that time then close case immediately, problem solved. Don't leave feedback earlier though.

[qld_variety_seasonal]

likewise, I had one buyer who I charged and she paid $8.50 for Australia Post 500gr satchel which Post Office charge $8.25 and she left negative feedback to say I charged excessive postage (.25 cent extra). I phoned eBay and they removed strike but I think it unfair that people can do this when sellers are allowed a small fee for packaging and handling of which my maximum is $1

[qld_variety_seasonal]

I have my settings to 1 strike but this doesn't stop the so called NEW false members setting up accounts buying and not paying as there is always one or two maybe 3 sellers who will get stung first. I had one woman keep setting up with similar ID's but same address who purchased from me. 2nd & 3rd times when I saw address I notified eBay and they said "are you sure its same person" hello??? same name, same address, false non working phone number, does this answer your stupid question. New members should be made to prove ID (name & address) same as sellers need to go thru Bank and PayPal verifications

[tstore]

If they should in your opinion, then why don't you set up buyer requirements so that members have to go through phone verification? The tool is there, why not use it?

[k1ooo-slr-sales]

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@queensland_variety_wholesale wrote:
I have my settings to 1 strike

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can you let us know how you do this?  The reason I ask is that my settings are for "More than 1 strike in 12 months" and I thought that was the toughest non-payer setting you could have.  If eBay have changed it to 1 strike then that is the toughest you can ever have.