Not happy eBay - DEFECTIVE defect system !!

[thecatspjs]

Now my seller dashboard appearance has changed - AGAIN.

Now my defect rate for past 12 months has SIGNIFICANTLY changed again !!!  Its half of what it was !!

Now I have NO ability to download report at all ~ not that any report I was actually able to download showed anything I did not know.

I KNOW I have a neutral and two cases opened for not as described - I know this, I asked buyers to open cases to be on the record, before DEFECTIVE defect system was introduced.   What about the other defects that have gone from 9 to 2 ????

What an absolute defective crock of a system. 

^^^ catmad in size 40 font, bold and red !!!

[harley_babes_hoard]

it's only been like that for over a week. It's still there you just have to dig a bit deeper. Where the % of defects is click on the grey arrow infront of it to expand it. go down to the bottom and click on download report. As for the rest who knows.

[bigbrickshop]

Huh? You're complaining that your defects have dropped from 9 to 2?

Want some of ours?  🙂 

[harley_babes_hoard]

my thoughts exactly BBS, why complain about that.

[thecatspjs]

can't even find non bleepable words to post about this bull **bleep** ridiculous half baked carp of a bloody system

[bigbrickshop]

Our reports don't match up. They still don't show which transactions "earned" low DSRs last year.

[bigbrickshop]

Maybe 7 of your defects have rolled off the end of the 12 month period?

[thecatspjs]

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@harley_babes_hoard wrote:

it's only been like that for over a week. It's still there you just have to dig a bit deeper. Where the % of defects is click on the grey arrow infront of it to expand it. go down to the bottom and click on download report. As for the rest who knows.

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Found the grey arrow thanks Harley .....

It still ONLY SHOWS THE 3 DEFECTS I KNEW ABOUT showing in my previous reports !!!

jeeezuzzzz whats wrong them !!!!!!!!!!!!.

[thecatspjs]

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@bigbrickshop wrote:

Maybe 7 of your defects have rolled off the end of the 12 month period?

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No, they were showing as populated across the 12 month period.  I have 2 defects that should fall off this or next month, one being the neutral feedback from the scamming buyer seeking a partial refund.

I am happy to lift to game, but FGS if I am going to penalised, let me know **bleep** exactly I am doing wrong - if I do not have access to a STABLE transaction number and tally I will running around in **bleep**ing circles trying to work it out

[harley_babes_hoard]

depending on how much you sell it can be a 12 month defect period or a 3 month period.(Mine is 3 months) If you had defects before the first of may they would have dropped off come the first of August when these became live. It will tell you down the bottom of that same page what your defect period is.

The system should have only been counting the defects received from the 1st May onwards.