Now I'm packing my items TOO well

[rocket2retro]

Just when I thought I'd heard it all, I receive this message today, from a buyer who'd just received their items-

'How much was shipping? My parcel which was way way over packed...'

Followed by this (positive) feedback

'Ok seller. Too Over packed in my 500 items + opinion'

No doubt it will probably come with low DSRs.

This seller has left negs for underpacking & quite a few positives that mention 'over-packing'.

You can't win!

The postage cost was stated in the listing & as the parcel was sent within the same state there would have been minimal difference in the postage had i 'underpacked' it (whatever that means).

The items were breakable so you would think a buyer would be happy that they arrived intact.

Not this whinging sour-puss. 

A new addition to my 'special' list.

[amber-eyed-girl]

Well!

that hardly counts as a criticism from a potential buyer's view. If it was me I'd leave it or follow up with glad you received your items safely. Wow! I'd be overjoyed to have fragile items "overpacked".

[247newdeals]

You sell to much for me to shift through all your feedback to find that 1 😉 I had a quick look at what you sell and all I can say they are items a buyer would want pack well if they got broke in postage they are not replaceable I think basically this buyer just gave you a BIG compliment without meaning to

[imastawka]

I think you should be given a medal for making sure AP didn't smash 'em.      

I would be really happy to have something fragile 'overpacked'

Spoiler

  I really like your stuff R2R   

[rocket2retro]

Thanks everyone for your encouragement. Whilst I see it as a compliment- it certainly was not meant as such from the buyer in question!

[rocket2retro]

For the record it was two melamine meat platters (which although sturdy they can crack)

My packing consisted of a layer of bubble wrap between the two and a single layer of bubble wrap around them.

Then cling wrapped to prevent movement.

Placed in a single cardboard box with some newspaper cushioning all around.

Box cut on an angle to avoid Aust Post cubing.

The majority of my parcels are sent this way & this is the first complaint (from over 19,000 parcels) that II have had about 'overpacking'!

[digital*ghost]

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@rocket2retro wrote:

The majority of my parcels are sent this way & this is the first complaint (from over 19,000 parcels) that II have had about 'overpacking'!

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A reply suggestion:

19,000 > 500. 

[samjess54]

Thank you for your packing info - IMO packaging is much underrated and I think there is scope to run uni courses in it - perhaps in the design faculty as when dealing with vintage each item needs it's own packaging solution!.

Would you please expand on "...... Box cut on an angle to avoid Aust Post cubing......."  I'd LOVE to avoid Aust Post cubing but do not understand what you do, how it works.

Regards, Julie.

[springyzone]

If the box isn't a square or rectangle, Aust post don't charge extra by cubing it.

But you can't rely on just making it slightly out of cube shape.

We all know the reason this buyer had a whinge about overpacking, he is fretting that he paid too much for postage and you could have slipped it through for cheaper. But mark my words, had there been the slightest damage by you trying to save him money, he would have had another whinge and demanded money back.

We had a scenario like this years back. Buyer wanted cheapest possible postage (this was in the days when we didn't have to quote postage in the ad and sent out an account after the sale). Item was a plastic mat, my sister wrapped it firmly in bubble wrap, paper etc and got it through for about $2.

Only to get a complaint the plastic had split and they assumed we would at least have sent it in a cylinder. Really? Cylinders alone were $2. She was happy to get it sent for $2 but angry when there was some damage. We refunded her (and we didn't have to, ebay would not have done a thing, it was a different world) but we learnt a lesson. Wrap as we wanted & they could like it or lump it.

In this present case you're going to get dinged on your stars, well, you already have been I bet. So go right in, answer their feedback, just say postage cost was listed clearly in ad & it was fragile so well wrapped.

[enigmabear]