Ongoing Checkout Issue – “Item Isn’t Available for Purchase in Your Location” (Perfume Listings)

[q5r8z_65]

For over a month now, buyers have been unable to check out my listings due to the message:
“Unfortunately, this item isn't available for purchase in your location.”

However:

• Buyers can add the item to their cart, but checkout is blocked.
• The issue randomly disappears, leading to an influx of orders before returning, usually 2-3 days.
• No shipping restrictions exist – listings clearly state "Posts to Australia" with zero limitations.
• My shipping policy is consistent across all listings and has not been changed - not at all.
• The products are perfumes/fragrances, but they comply with eBay’s policy updates (no restricted ingredients, all legal).
• No, I’m not selling low-effort samples or testers in letters. Everything follows best practices, is legally compliant, and meets all shipping and packaging requirements.

eBay support claims this is a technical issue, yet it has persisted for over a month. What’s worse, it seems to selectively impact certain sellers.

Before anyone gives low-effort, surface-level responses just to gain points, here are some preemptive answers:

• Yes, the buyer is in Australia.
• No, the item is not pickup only.
• Yes, I am fully aware of the Dec 5, 2024, policy update, and my listings are compliant.

If you’ve actually solved this issue as a seller—or have any useful insight—please share. Otherwise, don’t waste time stating the obvious or copy-pasting policy updates that don’t apply.

Has anyone managed to get their listings fixed for checkout? If so, how?

[imastawka]

Before anyone gives low-effort, surface-level responses just to gain points....

.....Otherwise, don’t waste time stating the obvious or copy-pasting policy updates that don’t apply.......

Spoiler

The wrong attitude gets you nowhere.  Just sayin'

[domino-710]

Just asking - what on earth does this mean. ??

[sandypebbles]

Gain points with whom?

Do you want factual replies, or do you just want to hear what you want to hear? 

I was going to ask something, given your attitude towards other members, I won't waste my time

[imastawka]

Their question or my response?

They are aware of the policy update of 5th December, 2024, so there's little anyone can add IMO.

I don't mind pre-emptive answers, but snarky verbiage is not my favourite.

[q5r8z_65]

It’s interesting how the focus has shifted from the actual issue to tone policing and unnecessary nitpicking. Since some seem more concerned with semantics than solutions, let me clarify:

1. Yes, I’m fully aware of the policy updates. If this were simply a policy issue, it would be affecting all sellers equally — it isn’t.
2. eBay has already acknowledged this as a technical issue, yet it remains unresolved after a month.
3. The preemptive answers were included for a reason—to prevent repetitive, surface-level responses that don’t contribute to a solution.

Now, as for the comments about “attitude” and “verbiage” — using the correct words to describe a specific issue isn’t snark; it’s accuracy. The issue was outlined clearly, but instead of addressing it, some would rather derail the discussion with vague remarks about tone.

If you have actual insight, experience, or a workaround, that would be helpful. If not, then no need to respond just to make vague complaints about wording. The focus should be on resolving the issue, not debating how I worded the question.

So, again—has anyone dealt with this and found a way to fix it?

[davewil1964]

Do you have a DGL with AP?

That would possibly be a fix.

[imastawka]

Have you even checked the boards for an answer?

I got 38 results.

Just type"item isn't available for purchase in your location.” into the above search all content search bar

I can't be bothered reading them all for an answer, but maybe you can.  Good luck

[q5r8z_65]

Thanks for an actual helpful reply!

All AusPost requirements were met before we even shipped our first parcel. We even contacted them directly with our packaging details to ensure everything was fully compliant with their policies and regulations.

Do you know if there’s a specific setting on eBay where they require this info, or is it something that needs to be manually provided by contacting eBay?

[q5r8z_65]

It’s clear from your response that you’re more interested in winning a pointless back-and-forth than actually helping resolve the issue at hand. Let’s break down exactly why this conversation isn’t getting anywhere:

1. Ignoring the Actual Issue: I clearly stated that this is not a general policy issue. It’s a technical problem acknowledged by eBay, and the issue is only affecting certain sellers. But rather than engage with the core problem, you deflect by saying "have you checked the boards?"—which I already explained doesn’t resolve this specific situation. There are no solid answers in those threads because this is a technical issue, not a policy issue, and that’s why it hasn’t been fixed after over a month. Your response completely ignores this distinction.

2. Avoiding Key Points About Your Own Comments: Let’s talk about your comments on “attitude” and “verbiage.” You’re literally avoiding the fact that I was using precise language to describe a specific issue. When I mentioned the problem clearly, you skipped over the explanation and got caught up on things like tone and wording—irrelevant to the actual issue. You’re trying to shift the focus onto my “attitude” instead of addressing the core of what I said. You can talk about “verbiage” all you want, but your attempt to dismiss my clarity is just a cheap tactic to avoid dealing with the real issue.

3. Surface-Level Responses: If you had bothered to actually contribute something helpful, you might have suggested a possible solution. Instead, you pointed to a search bar, as if that’s going to magically solve the problem eBay themselves admitted exists. If that’s the extent of your contribution, it’s not helpful—it’s just more surface-level noise that doesn’t do anything to move the conversation forward. You also didn’t bother to actually read the thread to see that this is already well-understood; we know about the policy update, but this problem is technical, not a simple “policy update” issue.

4. Let’s be clear: you’re not here to help. You’re just looking for a way to get the last word by suggesting, “oh, maybe try the search bar.” It’s a tactic that shifts focus from the real problem to something that doesn’t even matter, because the issue lies with eBay’s technical glitch, not with policy or search results. Trying to act like you’ve solved the issue when you haven’t is disingenuous and counterproductive.

So if you’ve got a real suggestion for fixing this technical issue that eBay acknowledges but refuses to address, I’m all ears. But please, leave the “tone policing” and “verbiage” commentary out unless you actually want to help with the problem. I’m not here to play games, and I’m certainly not interested in your attempts to hijack the conversation and shift blame.

If you don’t have any useful input on the solution, that’s fine—just stop wasting time with irrelevant comments. I’m not asking for vague advice or empty responses; I’m looking for actionable solutions.