Parcel returned

[gocatsaudrey2013]

Hi - I've just had a parcel I sent to buyer on 20 April returned to me. I checked the tracking information - delivery was attempted on 24 April, it sat at the post office until 9 May (which must be the requisite 2 weeks) and has now been returned to me. I've checked the address given and recorded (PayPal) - all correct. Of course I should contact the buyer to tell her what's happened, but I just wanted to find out what the protocol is in these cases. Who pays the postage to resend the item? It was only a $10 item, so I'm not happy to pay to send it a second time.

Any comments and/or suggestions would be appreciated.

Cheers

Audrey

[*new2vintage]

I would expect the buyer to pay for postage again as the non delivery wasn't your fault. 

[davewil1964]

Ditto.

If they can't bother picking up from the PO, then that is their issue

[the-kazbar]

When I have had similar situations in the past, I photograph the parcel and attach it to a message to the buyer letting them know that their parcel has been returned to me.

I let them know the cost to resend it and give them a date that I expect to receive it by.

If it is not received by that date I then refund their payment minus all costs.