@muppet_detector wrote:
I contacted PayPal and spoke to them about this 180 day policy. It might help if others did the same. It gave me some relief.
The two main purposes for the introduction of the 180 day policy are
1) To bring the PayPal claim period in line with times permitted for credit card chargebacks as these are very costly to address.
2) To address the situation where unsuspecting buyers get dragged out past the 45 day claim period by unscrupulous sellers.
There was also discussion about coverage past the 45 day period for warranty issues
I was told that any claims past the 45 day period would receive a higher level of scrutiny and the claimant would be required to provide explanations for the delay in submitting a claim.
The concern of items such as clothing were discussed and I was told that it would be very hard to win a claim for the item not meeting the description after the 45 days as consideration would be given for when the buyer received the item and a common sense approach adapted that the buyer had the item in their posession for x amount of days and had time to inspect/wear or alter or otherwise use in that time.
Give PayPal a ring and let them clarify further. They will also spend time with you discussing the kinds of documentation that they recommend that you keep should you need to dispute a claim.
Crikey !!! A new poster extolling Paypal's virtues.
