PayPal does not help out sellers at all

[myhobbystore]

How's this
A buyer buys the item. I send it to his address. He then contacts me and said that he wants his money back as I sent it via a courier and not aust post. I don't state it in my listing how I send it. He had not received the item. I said, that's fine, tell the courier to return it for a refund less shipping fees.
He goes to PayPal, tells them the story.
I provide proof of tracking, I have the courier run sheet, tracking number, everything and yet PayPal ruled in his favour as I stated that I would agree to a refund when the item was returned. PayPal gave him all his money back too.
So now, I have a neg, no product and no money. Where is the seller protection?

[cq_tech]

Probably goes without saying, but don't forget to add this buyer to your BBL (I bet everybody else will have already done so). 😉

[myhobbystore]

I have that onmall my listings.

Paypal have told me it doesn't matter. Even though the contract is between myself and the buyer and for them to purchase they have to abide by the terms and conditions on the listing.

[***super_nova***]

As i said I would be furious if I chose the standard AP delivery and you would have sent with FASTWAY, it is irrelevant if they charge or not, if person works full time they cannot make time to be home waiting.  Last time I had something delivered with FASTWAY they only gave me a date, not even am/pm, I waited all day, and they came the next day!!! 

The fact remains, the buyer does not have the item, because you sent it such a way they cannot receive it. 

TB i recall you telling me not so long ago that it is the buyer's call on how the item is sent, not the seller's.  Well, in this case the buyer selected AP service and the item was sent with courier.

[myhobbystore]

My options for delivery are:

Standard

Ap with tracking

Ap registered

Ap express

If he chose standard, where does it say it has to be sent with ap?

If he chose one of the ap options then I would have. As far as I am concerned, standard delivery could mean a guy on a donkey. As long as it gets there and it's trackable.

[davewil1964]

You'd be in trouble if you tried to send my standard postage by courier. My address is a PO Box.

[2106greencat]

Nova, that is not fair. I use a courier all the time as if I were to send my items via AP it would cost me a fortune (ie: $37.20 to send a $45.95 item to WA) The exact same thing would have happened had AP tried to deliver and the buyer was not home. He would have received a card to call the depot to advise best time to deliver or to authourise safe drop.

[tall_bearded]

Reply to post 12

Yes I did.  But I also said it falls to the buyer to exercise that right, and if they don’t that is an implied instruction by the buyer to the seller to make that choice for them.

That is you, can’t on the on hand say, I have the right to choose, and in the same breath say I can’t be bothered making the choice so you make it for me, and then complain about the outcome. 

[patchoo78]

Maybe it would be a good idea to state in your listings that items MAY be sent via courier and for the buyer to advise you if they don't wish it to be sent via courier.

Also, you can't always assume that people are home all day or will be home to collect the package.. 

It would be something of a hassle for me if I missed the delivery as I would have to chase the courier company down for them to re deliver. If I had the option of choosing courier then I could make sure I'm home when I expect the package to be delivered. 

No one in their right mind would pay for Express unless they and the seller were both in Express post zones

[zanadoo_56]

Not all couriers redeliver.  I would not have been happy if I expected the parcel to be delivered by AP and it was sent by courier. 

I've had that happen and not only did I have to take time off work to collect the item (the courier closed even earlier than AP would you believe), I had to drive to some godforsaken industrial area in a small town to get it.  The business was poorly signposted and I must have driven up and down the road 4 or 5 times until I found it (I finally got there 6 mins before they closed).

AP delivery - carded or safe dropped.  Local pickup.  No contest really.

The buyer should have contacted the courier company, no doubt about it (assuming messages were left) but even if he had, he expected an AP delivery (after all you didn't mention couriers) as maybe it would have been more convenient for him sent by that method.

[***super_nova***]

 The exact same thing would have happened had AP tried to deliver and the buyer was not home.

Not really, if AP cannot deliver because nobody is here, the item is available to be collected at the PO, which in my case is 1/2 km from here.  FASTWAY depot is about 30km drive or 2 hours on train.  In others areas the depot may be even further, and for people who work full time it may not be possible to collect; nor it is possible for somebody else wait for courier all day.  Best option for courier delivery in that case would be to send to workplace, if that would be OK with the buyer's employer.

Postage is generaly understood as sending something through post not courier, so unless it is made clear the buyer will assume that AP will deliver the item.

Cat, if you only send by courier and that is clearly stated in the top part of the listing, then it is up to buyer to decide if it is acceptable for them.