What you have to understand is that when it comes to PayPal each country and/or region has its own user agreement, and most of those agreements require proof of delivery, whereas the Australian agreement requires proof of shipping. Furthermore, the person who decided your claim was not located in Australia. Instead they were more likely than not located in some third world call centre - which doesnโt even have a copy of the Australian agreement - with the decision being founded on the US agreement.
I recommend you act as follows. Ring PayPal and demand to speak to a supervisor.
Tell them that you have now obtained advice in connection with their earlier decisions and that advice is; their decision should have been based on the terms contained in the Australian agreement, and as such, as postage was proved, they had no right to remove the monies from your account. You therefore require that they, within 24 hours, return to you all monies unlawfully removed from to your account, and if they donโt theyโll be responding to a complaint lodged with the Financial Ombudsman Service.
Then if the monies arenโt refunded in the time allowed lodge the complaint.
Link http://www.fos.org.au/centric/home_page/resolving_disputes/how_to_lodge_a_dispute.jsp
