PayPal does not help out sellers at all

[myhobbystore]

How's this
A buyer buys the item. I send it to his address. He then contacts me and said that he wants his money back as I sent it via a courier and not aust post. I don't state it in my listing how I send it. He had not received the item. I said, that's fine, tell the courier to return it for a refund less shipping fees.
He goes to PayPal, tells them the story.
I provide proof of tracking, I have the courier run sheet, tracking number, everything and yet PayPal ruled in his favour as I stated that I would agree to a refund when the item was returned. PayPal gave him all his money back too.
So now, I have a neg, no product and no money. Where is the seller protection?

[killerbabe82]

i agree i hate pay pal, i have just had a problem with a buyer lieing on this forum and also targeting me because i prefer not to deal with pay pal did the same thing to me 3 years ago, i sold a phone sent it via post bag with tracking number i posted it and then a week later he compained he never received item. tracking number said it was dilived to melbourne but aus post said they safe dropped it at his door, now he either recieved it and is a scammer/greedy or it was genuinly stolen from his front door. i had proof it was posted by a receipt (i didnt know i should have registed it back then)  there was proof it arrived in melbourne but no proof on if it was picked up/dropped off ect but to my disbelif they ruled in favor of him and told me to chase it up with aus post so i was out of pocket $700 and the phone which was worth $1000.  aus post paid $100 for lost item but would take no rsponisblity saying its ok to safe drop. i presonlly always thought if someone wasnt home you had to card them but these days they "safe drop"  so i know how you feel pay pal offers more to the buyer than the seller.

[*sparklz*]

Pay pal DOES help when you do the right thing, sometime it takes a bit to get them to do it but do the right thing and they do help.

Killer saying "i prefer not to deal with pay pal" does NOT mean you can refuse it.

[patchoo78]

killerbabe: That's your fault not PayPal.. It states specifically to qualify for seller protection it must be sent registered or click and send.

They ruled in favour of the buyer because you failed to provide proof of delivery..

AP will often safe drop items unless you specifically write on a package that it is not to be safe dropped, you can even get stickers from the post office.. If it is sent registered post, then the buyer usually has to sign for the item; if they aren't home then the contractor (sometimes) leaves a card, in which case you will have to sign for it at the PO

AP weren't to know that there was a phone in the package, it is up to you to make sure it gets there safely by sending it registered.. Anything over $50 should get sent registered.. 

I hope you are offering another safe payment method such as Paymate.. You don't have to offer PayPal if you don't want to, but you do have to offer another safe payment method.. 

If not, you may find yourself with a few Non performing seller disputes, and possibly a policy violation for not offering a safe payment method

[*sparklz*]

i agree i hate pay pal, i have just had a problem with a buyer lieing on this forum and also targeting me because i prefer not to deal with pay pal did the same thing to me 3 years ago, i sold a phone sent it via post bag with tracking number i posted it and then a week later he compained he never received item. tracking number said it was dilived to melbourne but aus post said they safe dropped it at his door, now he either recieved it and is a scammer/greedy or it was genuinly stolen from his front door. i had proof it was posted by a receipt (i didnt know i should have registed it back then)  there was proof it arrived in melbourne but no proof on if it was picked up/dropped off ect but to my disbelif they ruled in favor of him and told me to chase it up with aus post so i was out of pocket $700 and the phone which was worth $1000.  aus post paid $100 for lost item but would take no rsponisblity saying its ok to safe drop. i presonlly always thought if someone wasnt home you had to card them but these days they "safe drop"  so i know how you feel pay pal offers more to the buyer than the seller.

You had the bathers listed as NEW unused etc BUT then you stated my mum bought them for me but tried on my way to big mainly in the cup, there fore they are now worn and you can NOT list USED swimwear.

BUT now you have removed that from the listing, shortened the duration from 5 days BUT you still say no paypal even though you have it listed as a payment option.

You have added you will accept merchant CC in the description  BUT you are not a registered business and IF a buyer phoned you to pay by CC HOW would you process it?

You say you have learned since selling the phone BUT you still need to learn more to sell properly.

[***super_nova***]

killerbabe: That's your fault not PayPal.. It states specifically to qualify for seller protection it must be sent registered or click and send.

 Anything over $50 should get sent registered..

and anything over $100 should be also insured for the full cost.

I also noticed that you only offer DD or CC payment, does it mean you have CC merchant facility?  In any case, as long as you offer PP on the top you have to accept it. 

[*sparklz*]

OH no she does not nova.

According to her ebay said she does not have to accept it when she "called" them LOL

Gee that rep would get a smack on the knuckles I am sure :^O

.

[***super_nova***]

OH no she does not nova.

According to her ebay said she does not have to accept it when she "called" them LOL

Gee that rep would get a smack on the knuckles I am sure :^O

.

I bet the rep said she does not have to have PP as long as she offers another safe method.  LOL

[tall_bearded]

Extracts for the PayPal User Agreement

1.2. If you are a seller, you may not owe us any amounts in connection with a Reversal where the following eligibility requirements are met for a transaction:

a.            you provide us with valid Proof of Shipment for the sale”;

and

“Proof of Shipment means the proof of shipment accepted by us as set out within the ‘Proof of Shipment’ page on the Safety Advice section of our website”

And

“What is Proof of Shipping

 Buyers and sellers, at the very least, must provide documentation that includes the date the item was sent, plus one of:

• An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable)


• The recipient's delivery address showing at least the state, city and postcode (or international equivalent)


• A receipt from Australia Post showing at least the recipient's suburb, city or postcode (or international equivalent)”

Now as far as I can see the above says, as long as I have a dated Aust Post receipt which says I sent something to the postcode in which the buyer resides, PayPal will accept that as proof it was posted.

So if you disagree can you please provide me with an extract of that part of the PayPal User Agreement  which you say states Proof of Postage is limited to Click and Send and Registered Post

[blue_arroz]

For 2 transactions on ebay , i provided skippypost proof of postage certificate & dhl tracking with signature.

paypal reversed both transactions

[*sparklz*]

For 2 transactions on ebay , i provided skippypost proof of postage certificate & dhl tracking with signature.

paypal reversed both transactions

Reversed as in reversed back in your favor or reversed the payments back to the buyer?