on โ13-12-2023 08:36 AM
Received a payment dispute yesterday, reason 'transaction not recognised'. Ebay is asking for supporting documentation. Mind you, there is no mention of what documentation is required. I understand Ebay wanting proof of delivery in item not received cases. However, payments are processed and managed solely by Ebay. Sellers play no part whatsoever in this process. So any payment disputes should be handled by Ebay. Asking sellers to do this is honestly absurd. Anyone else experienced this? And what kind of documentation did you provide? Surely proof of delivery won't do much in a transaction not recognised situation.
on โ13-12-2023 09:26 AM
When a buyer opens a payment dispute because they didn't receive the item or they don't recognise the transaction, the seller will be asked to provide:
If eBay determines that the item was successfully delivered or collected:
Evidence of successful delivery
Tracking information from a carrier that shows all of the following:
โ from Payment dispute seller protections (help page)
As long as you sent with tracking and the tracking shows delivery, you will be covered.
If you sent untracked, you will lose the dispute and will have to refund plus pay the dispute fee.
You really need to read eBayโs seller pages. This is basic knowledge for sellers and you must be au fait with the policy pages to protect yourself.
on โ15-12-2023 01:57 AM
Yes proof of delivery covers you in transaction not recognized related chargebacks, Enter the tracking and take a screenshot of the couriers website, if you don't have it I'd suggest refunding them.