โWhen a buyer opens a payment dispute because they didn't receive the item or they don't recognise the transaction
When a buyer opens a payment dispute because they didn't receive the item or they don't recognise the transaction, the seller will be asked to provide:
- Evidence of successful delivery to the address provided by the buyer at checkout; or
- Proof that the buyer collected the item
If eBay determines that the item was successfully delivered or collected:
- We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and
- We will waive or refund the seller's dispute fee
Evidence of successful delivery
Tracking information from a carrier that shows all of the following:
- A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
- The date of delivery;
- The recipient's address that matches the one found on the Order details page, including the city/suburb or postcode (or international equivalent); and
- For orders with a total cost (including postage and any applicable taxes) of $750 or more, proof that signature confirmation was purchased (uploaded as an image when challenging the dispute). Learn more about our signature confirmation requirementsโ
โ from Payment dispute seller protections (help page)
As long as you sent with tracking and the tracking shows delivery, you will be covered.
If you sent untracked, you will lose the dispute and will have to refund plus pay the dispute fee.
You really need to read eBayโs seller pages. This is basic knowledge for sellers and you must be au fait with the policy pages to protect yourself.
