Paypal and lost parcel

[greatgodpan]

Hi, I recently sold an item on ebay, the buyer paid $200. I posted the item along with two other ebay buys. The other two arrived at their destination no problem but the item mentioned above did not. The buyer contacted me to say they had raised a dispute with Paypal. I contacted PP and told them I had the receipt showing date,time,cost and postcode where item was delivered to. PP said no problem you will be covered under sellers protection just download a copy of the receipt to us via the resolution centre. I did this, I have today received notification from PP to say they found in favour of the buyer. Now I understand I should have posted it registered, but surely there must be something I can do, I have lost the item, the postage and been charged sellers fees and yet the buyer only had to say they did not receive the item, how could they provide proof of not receiving something ??, surely we could all do that. Thank you

[syrupsmummy]

Unfortunately you can't do much about PayPal. PayPal seller protection requires registered post or click & send receipt.

But you can claim lost parcel to Australia Post. They will try to track it down. If you are lucky they might find the parcel. But if not there is not much you can do. Australia Post won't compensate for lost regular post parcel unless it's registered.

[foxette-in-sox]

For a $200 item,you should have posted both registered & insurred or click n send with signature & insurance,even if you paid the few extra dollars yourself.

Don't post items via regular post if you can't afford the loss if they go missing.

[*sparklz*]

 WHY do others then go on to tell you what you should have done when you have all ready stated you know now it should have been registered.

Have a look at the buyer feedback left for others to see if they have a habit of this and also do a search on their purchase history to see if there is a lot of purchases they have not yet left feedback for.

It will be time consuming but if you can see a pattern then you might need to go to the online fraud police about it.

[songqi13]

songqi business send all item free not loose much item

send for sign when item cost more $25

[coast_golf]

Hi greatgodpan, no doubt I'll be shouted down by the usual chorus of dissenting regulars but you ARE covered under the Paypal Seller Protection Policy and Paypal have erred in finding the buyers favour. This does happen frequently but to Paypal's credit, they are usually very quick to rectify the situation once the matter is bought to their attention.

You need to call Paypal, ask to speak to a supervisor and quote the following -

https://www.paypal.com/au/webapps/mpp/customer-concerns#lb1 (scroll down to proof of shipment where you will find -

At the very least, your documentation must include the date the item was sent, plus one of:

An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable), or

The recipient’s delivery address showing at least the state, city and postcode (or international equivalent), or

A receipt from Australia Post showing at least the recipient’s suburb, city or postcode (or international equivalent).

In the unlikely event that Paypal does not reverse their decision, inform them that you will be referring the matter to the Financial Services Ombudsman. Usually this is enough to get them to reconsider on the spot but if not, make good on your threat and the FOS will ensure that you are refunded.

It would also be great if you could post back here once the matter is finalised to demonstrate to the doubters that an Aus Post receipt with postcode is indeed sufficient to be covered 🙂

[cq_tech]

The above post is quite correct, but in addition to what was posted above, make sure the Paypal person to whom you're speaking fully understands that you are covered by the Australian Paypal terms & conditions, not the US ones under which your claim was wrongfully rejected.

That should be sufficient to have the decision overturned, but if not, the threat of a complaint to the FOS should see them change their minds pdq. 😉

[thecatspjs]

IMO it is just not right the FOS has to waste time with claims such as OPs when the parcel should have been sent registered with insurance.

[cq_tech]

It won't even get to the FOS because Paypal will reverse the decision once they realise they've applied the wrong policy to the claim. 🙂

[thecatspjs]

we shall see - loads of "claims" that this is the case, but not yet seen proof that postcode receipt alone wins on appeal to paypal, 

I will be pleased for all buyers and responsible sellers when this alleged loop hole is closed