Paypal disputes

[dealuxe_store]

Received a Paypal dispute from a customer. His order was shipped in 2 packages and clearly had on each package 1 of 2 and 2 of 2.

He received his item 3 days after ordering the item and believed he was ripped off as 1 package arrived before the other so he opens up a Paypal dispute. 10 minutes later he  must have received the second package because in the dispute comments he writes order received dispute resolved.

He obviously doesn't know how to close the dispute properly as it is still open and I have kindly asked him on several occasions to close it.

I even spoke to Paypal and they emailed him instructions on how to close the dispute, but guess what, it is still open.

I escalate it to a claim so it gets resolved earlier rather than waiting the lengthy amount of time for the dispute to be closed if the buyer does not respond.

I have contacted Paypal again asking them to close the dispute as it is clearly documented by the customer in both ebay messaging and the paypal dispute comments that he has received the item and "dispute resolved". Paypal responds that they are awaiting the customer do advise whether he has received the item or not? 

WTH???!?!??!?!!??!

Anyone else had ridiculous dealings like this?

[dylan11235813]

yes I have.

I would not have escalated the dispute as a seller. If paypal find in favour of the buyer you will get hit by a nasty ebay defect, tthe ones were you have a limit of 2 or 0.3%. Going by what you have said they shouldn't though.

You will have a defect as it stands anyway, but you are leaving it to paypal now regarding the worse one. Even if they get it wrong it would likely be a mission to get it sorted.

[dylan11235813]

I'm talking worst case though.

[dealuxe_store]

Do I get a defect just because a dispute was open?!!?!?!

What if it is found in my favour, surely I wouldn't get hit with a defect?

[dylan11235813]

yes. for an ebay sale as soon as someone opens an item item received case or not as descibed case a defect is recorded in ebay.

Nice isn't it.

Yet ebay claim that they don't have access to paypal data when a claim is made for selling fees.

[punch*drunk]

Pretty sure you get a defect just for having a dispute opened. I have just the one defect and its for a buyer opening a dispute for not as described, he did it to try and force me to pay the return postage up front rather than wait until the item came back so I could assess the fault. Dispute was never escalated and it eventually closed automatically.

[dylan11235813]

I think ebay just want everyone to upload tracking data for each sale. In Australia we don't actually have to prove delivery, remember that. Thats to paypal standards as well.

[jensmanchester-australia]

A defect is usually not given unless the dispute is escalated to a claim. If the dispute is found in favour of the seller the defect should be removed automatically. If the seller is found to be at fault the defect remains.

[dylan11235813]

I beg to differ. I had a customer recently order and open a dispute after 4 days (no escalation), when the item was delivered they closed it the next day. 5 days total and the defect still remains.

There is nothing automatic about it, for some it's OK I guess.

[jensmanchester-australia]

You may need to wait for the next update of the dashboard for it to go - if it doesn't contact ebay and ask them to remove it.