Hi all.
Some advice please.
I sold 2 "BNWT" Cami Tops to a buyer who claims they are faulty. She claimed the wire in the bra section was poking through (possible I guess).
I offered her a full refund upon returning these to me. She queried the fact that she should pay postage back. I told her items could be packed flat and posted for $1.80 in an A4 envelope, so hardly any cost to her.
Then without warning she gives me 2 lots of Negative Feedback. I assume in revenge for me not offering to pay the postage back ??? Not really sure.
I have been very polite with her and honest.
Her Neg also assumes my items are not brand new which is a pure lie.
Please help. I contacted Ebay and all they could 'apparently' do was send the buyer an email requesting they amend their feedback.
Thankyou.
Regards,
Fiona
