Problems with Fastway Couriers

[barnett.australia.collection]

Delivery of items bought under the eBay banner is a vital part of the eBay experience for both buyer and seller – yet remains mostly out of the control of either. Is anyone else having problems with Fastway Couriers, or any other couriers? We have recently had a refusal to deliver to the designated address and the parcel was posted by the Fastway local agent only to end up at the post office who also refused to deliver requiring the receiver to go the PO, sign for the parcel and pick it up themselves. All this despite delivery being paid door to door.

[davewil1964]

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@Anonymous wrote:

Fastway.. You guys are sacks of **bleep**. normally i do not stoop to name calling however you guys are an exception. I will lodge a formal complaint against your company and employees with the ACCC and I will find the relative Ombudsman and be writing to them. That is just for a start. a little coverage by the TV will be in order as well.. a current affair love nothing more than to find the CEO of companies and their shady employees and stalk them. if I ever do see a representative eventually delivered a parcel they will be coping a mouthful as well. you all can go and eat a bag of dicks

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You do realise you are replying to a post by an eBay member that is a decade old (or near enough)? Barnett is NOT Fastways,  and likely doesn't care about your opinions after all this time. Except for the slander, of course.

[wsmith5001]

i WILL NOT BUY ANYTHING OFF EBAY IF THEY ARE USING  FASTWAY COURIERS WHAT A BUNCH OF USLESS PRICKS 

[imastawka]

Welcome to the boards.

I said the same thing.

But sometimes you don't know the seller is using Fastway until it's posted.

So what are you gunna do then?

[padi*0409]

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@imastawka wrote:

But sometimes you don't know the seller is using Fastway until it's posted.

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I believe if a seller is using a courier broker then even the seller may be unaware of which courier is being used, maybe the seller can specify which courier not to use.

Dunno..................not a seller.

Spoiler

........I'll go and hide now Stawks.................

Spoiler

                                                                   

[imastawka]

You can come out of hiding, Padi    

I dunno either.  But if they use Sendle, there's a large chance they'll give it to Fastway

I don't do parcels, only letter mail.

[jojamwil]

Sadly a lot of sellers don't specify who they ship with, although I did have one who specified they used both AusPost and fastway. Since it was an expensive item and I needed it on time, I was able to message the seller, explained our fastway courier is a waste of time and normally never attempts delivery and drops it at the local agent. The seller was more than happy to send it auspost. And it arrived on time and I could track it. 
Unfortunately that option isn't usually available. Just seen an item I've just bought is being routed via fastway. Oh bliss.

and yes I have complained to fastway who while they did reply, didn't bother reading my email, just sent a form reply.

I feel sad for the genuine people who do a good job. Because the majority spoil it for them.

[7th_kamarian]

This is the seventh time in the last 12 months Fastway Courriers have emailed me stating delivery attempted but no one home. Everytime this has happened someone has been home and there has never been a card left which is proof that they didn't even come near the building. The drivers are just a bunch of lazy bludgers, who can't be bothered waiting for a parking spot and just drive off. I would like to encourage sellers NOT to use this company as it can affect your business and/or seller rating negatively through no fault of your own. There's a reason they are cheap, it's because they hire incompetent staff.

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@barnett.australia.collection wrote:
Delivery of items bought under the eBay banner is a vital part of the eBay experience for both buyer and seller – yet remains mostly out of the control of either. Is anyone else having problems with Fastway Couriers, or any other couriers? We have recently had a refusal to deliver to the designated address and the parcel was posted by the Fastway local agent only to end up at the post office who also refused to deliver requiring the receiver to go the PO, sign for the parcel and pick it up themselves. All this despite delivery being paid door to door.

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[leswt234_1]

Can someone , anyone let me know how to stop sellers from sending parcel to me via fastways as , the item s never get delivered and they are hard to track down. The company keep sending useless updates

[padi*0409]

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@leswt234_1 wrote:

Can someone , anyone let me know how to stop sellers from sending parcel to me via fastway.

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Short answer, you can't, and if you read the thread you'll see that if a seller uses a Courier Broker they don't know in most cases which courier that broker is going to use (it will usually be the cheapest one for the buyers area).

[kitty-kat-kollection]

My thankfully limited experience with Fastway consisted of several apparent attempted deliveries (no door bell chimed, no buzzer beeped, no door was knocked) with no card left all but one of the times.

When I received that card the one time, I called Fastway to re-schedule the delivery. You know how when you ring a company normally there's at least some kind of attempt at a semi-professional greeting? Well. I called and after 5 rings, was greeted with "Yeah?" Ahhh...I asked if I could re-schedule a delivery and the response sounded something like "Fmerh".

Finally something semi-coherent was said and we arranged the re-delivery for 8.30am the following morning.

Guess what happened? I got up early (for me) at 7am though I was wide awake from 6am as I often could not sleep very well back then. So I waited...and waited...and waited...8.30am came and went.

Eventually at 9.30am I had to go out. I found a card in the mail box. The time recorded was 6.55am. WHAT. NO buzzer. NO door bell. NO knock. NO phone call. 8.30am is NOT 6.55am!!!!!!!!! I called again. Another grunted answer. Luckily, the driver was still in the area so came back. EXTREMELY grumpy in person.

Oh, and the reason no cards were left on all the other occasions? "The driver could not locate the mail box." Um...you literally have to walk right past it to get to the front door. You cannot miss a wall of 15 mail boxes.

I know who that local driver was. We'd often see him in his little van sitting outside a decrepit house at 7am, asleep in there. Hmmmmmmmm. Maybe that's why he couldn't find the mail boxes. Because his eyes were closed and he was outside another house in another street.