05-03-2018 09:45 PM - edited 05-03-2018 09:47 PM
I know there are already multiple threads on this topic, as well as the fallout from eBay's current policies, but it became clear to me today exactly how you can safely provide a phone number to buyers (if you're a store holder) and I thought having a post here might be useful.
Apparently it's been available for a few months, too. (Apologies if this has been mentioned before and I missed it, of course)
If you go to My eBay > Account > Manage communication with buyers, twoards the end will be this:
If you edit that to say yes, you can enter a customer contact number.
Solved! Go to Solution.
on 23-03-2018 05:57 PM
@digital*ghostwrote:I know there are already multiple threads on this topic, as well as the fallout from eBay's current policies, but it became clear to me today exactly how you can safely provide a phone number to buyers (if you're a store holder) and I thought having a post here might be useful.
Apparently it's been available for a few months, too.
(Apologies if this has been mentioned before and I missed it, of course)
If you go to My eBay > Account > Manage communication with buyers, twoards the end will be this:
If you edit that to say yes, you can enter a customer contact number.
SpoilerThis is a copy / paste of the info shown on the eBay info page for this feature: "From September 2017 you won’t be able to include contact information, i.e. phone numbers, email addresses or social media profiles, in item descriptions, images, eBay Stores or seller profiles.
Buyers and sellers should always use eBay messaging tools, such as My Messages or Best Offer, to communicate with each other. Sharing contact information in listings often leads to transactions being taken off eBay. This is against our policies, and limits our ability to protect you in case something goes wrong.
We know that many sellers offer telephone support as part of providing great customer service. From mid-2017, if you’re an eBay Store subscriber or list in the Motor Vehicles category, you’ll be able to indicate whether or not you’d like us to share your customer service phone number with buyers via the Ask a question link."
https://sellercentre.ebay.com.au/SR17-1/Contact-Links
Just as a follow up to this, in today's seller release email there's an article that takes you to this page:
https://sellercentre.ebay.com.au/SU18-1/eBay-Stores
where it says this:
on 05-03-2018 09:58 PM
Hm, very interesting, dg...
on 05-03-2018 10:06 PM
on 06-03-2018 08:02 PM
@kopenhagen5wrote:I am not a store holder but that option seems to be available to me.
It's showing up on this account as well, but I thought maybe it just won't show to buyers unless the seller has a store.
I can test it out, though, if someone else has enabled the feature but doesn't have a store 😄 I don't have any listings so I'll need to test it with someone else, by asking a question (or clicking the link to) from the listing.
on 07-03-2018 10:03 AM
I am not a store but have enabled the option
on 07-03-2018 10:41 AM
It appears available to all sellers.
I'm not 100% sure now. It's been a few months since we returned, but I think I read that it is only provided at some stage during checkout.
Ours has been checked since the beginning, but we've never received a phone call.
Melina.
on 07-03-2018 12:33 PM
on 07-03-2018 12:45 PM
Just put your business name and address and phone number in the description.
I see it everyday and I presume ebay are not at a point of doing anything about it that will hurt
your account other than delete the details if they come across it by pure chance >> they are definitely not looking
other than in messages.
on 07-03-2018 12:53 PM
Don't be fooled. The bots are checking.
on 07-03-2018 12:58 PM
They may be checking but not finding or it is a human's job to decide if action taken and they do nothing.
I also see sellers with links to extra info and it just has the same contact details that they used
to have on the description.