Does eBay 'play' with our DSRs?

[ms_aussie]

For a second time I have had someone give me a less than perfect Postage Time star rating after a long weekend. The first time it happened I emailed the customer and asked her if she had been unhappy with the time it took for her parcel to reach her. She said 'no' and added that she hadn't given me a reduced rating for Postage Time.

Now again, today, the same thing has happened. Interestingly, on both occasions the buyer had purchased the item on a long weekend with Monday being a holiday.

Call me crazy but I suspect that eBay's little robot, Cassini?, goes looking for slow postage times (and other things to ding too) without taking into account dates, times, holidays or anything else. All it sees is a number of days expire between purchase and postage and WHAM!!! that's enough. Good God don't we have enough to cope with without this kind of foolishness?

What's the use of busting your b**tt to be a great seller when none of us really stand a chance with the way things are going 😞

[egglesdtp]

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@curraone wrote:

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@egglesdtp wrote:

I don't think it applies only to when there is a long weekend involved. I am currently fighting a case where the time delay between purchase and PAYMENT was four days. I posted in less than 24 hours after receiving payment, and the buyer received her parcel the day after I posted it (same state). Still got dinged on postage time stars and copped a defect.

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We'll automatically remove low (1-star) DSRs for Postage time when you offer 0-1 business day handling time and upload valid postage tracking information within one business day of receiving cleared payment.

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I have been on the phone three times in the last 10 days to CS and explained this each time. After finally receiving an email back from them last night, where they seemed to think the issue was feedback and not DSRs, I had the chance to email them back with screenshots showing the Paypal payment date, the Aus Post tracking (which shows I deposited within 24 hours of receiving payment) and the date of delivery. I will continue to ring them until I get the defect removed.