Really Need someone's help!!!!!

[allsafetysolutions1]

I'll try and make it short.

I posted a couple of days ago on here "just venting"....anyhow, had no response from buyer as to why they left the negative feedback (this was what I was told to do by Ebay cs) and after 3 days to call CS back and they would remove the feedback.

Just rang them and they said that there is no proof that he received the item within the timeframe. My comment was "my holiday settings was on until the 5th, he left feedback on 11th (sunday) so he would have had to receive the goods on the friday as AP dont deliver on the weekends, so thats 5 days. Well within the delivery time. She said that they cant prove that bla bla bla. She also said that he wrote "the protector is a disaster aswell', my response (as I said in my previous thread), it's not my fault he cant put it on properly.

Anyway, my question is, I need to respond to the negative feedback but i want something really good to say.

Help!!!!

[kopenhagen5]

Perhaps,  Arrived within est. delivery time. Didn't follow instructions.

[downeyas]

Get onto customer service again, you will get a different agent, and go through it all again.

Some of them are so totally pedantic and just keep repeating everything over and over, Request that they look for the transcript of your previous contact with them, that will remind them of what had been said to you previously. Do not let them talk 'over the top' of you, they have a very bad habit of doing that - not sure how many times I have said to them - very loudly - "please stop talking (shut-up!) and let me say what I have to say and don't interupt anymore" 

The transcript of your previous conversation is there, with them, and they really have to check that first before giving you advice or information. 

Don't let them bully you, because some of them try to, and I don't mean to be sexist, but the male agents seem to handle things better than the 'ladies' - Good luck - Sandra 🙂

[kopenhagen5]

Agree with Sandra and ask to speak to a supervisor.

[allsafetysolutions1]

I did call them and got some other twit that had no idea. Of course, they couldn't do anything so I am stuck with the neg because some d*ckhead doesn't or can't read and is useless to put a screen protector on.
Oh well, another on the bbl.

Thanks for you comments.

[downeyas]

Don't stop - keep contacting them, telephone, online chat & email - Sandra 🙂

[i-love-my-sheep]

Sometimes it can take quite a few phone calls until you get someone who will do something. It's a free call number, or you can get them to call you back if you don't want to wait. DEMAND to speak to a supervisor. Keep at them, they will eventually remove them.

[allsafetysolutions1]

Thanks I think I will.

[allsafetysolutions1]

Hey sheep, did as you suggested. Rang them today and asked to speak to a supervisor, not sure If I was transferred to one, but some other twang came on the phone. Explained the whole story again and low and behold...they can't do anything because he actually has 2 comments relating to the sale in the one feedback. His comment of "protector is a disaster" is his option and he is entitled to it.
I said to him "so if I buy an outfit which states one size fits all, and I recieve it and it doesn't fit, I can then say in my feedback, item was **bleep** cause it didn't fit, cause that's my opinion" and trash someone's seller account. I wish I was a fly on the wall there because he had no idea what to say. In the end, I told them thye are useless, pathetic and should learn to speak English (hope that doesn't offend anybody), sick of speaking to people who don't understand that this is my lively hood, my income, the reason there is food on the table, yet they sit behind a desk, receive their weekly wage, go home and not give a cr*p about any of us sellers, then hung up.
Felt heaps better after that.......neg is still there though.