Refund of FVFees

[14klippi]

Good Day

Just a bit of advice please.

Buyer states in email that item is NAD as I had said that the item (faucet) was in excellent condition and he states that the item is not in excellent condition as has dents in it and so forth.  Do not know what "so forth" means and the photos show no dents in the item.  A number of photos was shown with the Zoom feature available for close inspection.  He most likely expected a tap in brand new condition (used for over 3 years). However I emailed him back and stated for him to return item and I would refund him.

I would like to know if I am entitled to get a refund of my FVF from Ebay and how do I go about doing this.

Also can he leave me neg. feedback even it I refund in full.

Thanks and please be gentle with me ....... I am quite stressed about this whole thing - hardly slept last night.:O

[thecatspjs]

:8}  demolishing = demoralising

[motherbear2003]

You don't have to be new to selling to be demoralised by a neg:|

[*new2vintage]

A tap needs to be hit hard with a hammer to be dented. Unless the buyer has done that it should be okay. I think it may just be a change of mind so if you receive photo's of it and you can't see anything wrong with it you are not obliged to arrange a refund.

[thecatspjs]

You don't have to be new to selling to be demoralised by a neg:|

Very true, Motherbear

[14klippi]

Putney32, I am by nature a worrier so thats what happens when I feel stressed.  Have asked them to return and to supply photos as well and will refund but it will not be $20.00 but $34.00 so I am out of pocket by $14.00 plus FVF and I do not know about Paypal costs if there will be any.  And I really think that it is just because the seller has changed his mind or doesn't suit.  He expected a new Blanco tap for twenty bucks!!

Had a good nights sleep last night by the way.....