Request for Refund of Unused Shipping Label Fee

Dear eBay Support,

 

I am writing to request a refund for a shipping label fee that was charged to my account. I downloaded the label but did not use it, and the package was never shipped with this labe

Message 1 of 4
Latest reply
3 REPLIES 3

Re: Request for Refund of Unused Shipping Label Fee

Not eBay support here

 

This is a member to member forum

 

You needed to have cancelled the label yourself, within the time limit

 

eBay have no way of knowing if you use the label or not

Message 2 of 4
Latest reply

Re: Request for Refund of Unused Shipping Label Fee

Under orders > postage labels > cancel label

 

cancel label.GIF

 

Message 3 of 4
Latest reply

Re: Request for Refund of Unused Shipping Label Fee

You have 5 days from time of generation in which to cancel a postage label, then you need to wait about 10 weeks for Australia Post to verify the label has not been used, before a refund will be processed by ebay.

Message 4 of 4
Latest reply