on โ29-03-2024 09:03 AM
Hi, had my first request (in twenty plus years) for a return yesterday based on 'not as described', but the item and photos were exactly as described. Involves an R.M. Williams box from a deceased estate. I clearly stated the logo was in gold print, with photos to match. Buyer has claimed a return based on the fact the logo wasn't metal and didn't have any horns etc., Metal was never mentioned in my description, only 'gold print logo', with an extremely clear photo of the top of the box. Buyer supplied a small photo of the metal logo and clearly not what I was offering for sale, so why bid and then complain? I have no issue accepting a return, if it is my fault, this clearly is not, but seems the buyer is always right. Can anyone advise who I contact at eBay to challenge this - as I said I will happily refund, but feel it unfair when I definitely did not state anything about a metal logo? Many thanks and Happy Easter to all.
Solved! Go to Solution.
on โ29-03-2024 07:38 PM
Thanks Everyone, I will go ahead with the return purely because it seems it may not be R.M. Williams, so I made the error in not checking and in trusting the owner of the box. A valuable lesson learned. Thanks again.
on โ29-03-2024 09:40 AM
Just a question - are you sure it is indeed an R.M. Williams box. ??
Given - the Barrington CoA - could it possibly be a Texas Longhorn.
โ29-03-2024 09:49 AM - edited โ29-03-2024 09:51 AM
256326616681
Would agree not RM Williams
on โ29-03-2024 10:11 AM
Agreed, it's not RM Williams
Did the buyer send you a photo that was 'suppose' to be what you sent, OR a photo that showed an RM Williams logo ?
on โ29-03-2024 11:57 AM
Hi, not sure at all, as did this for a mate who was clearing an estate and was advised R.M. Williams. Buyer certainly didn't ask before the sale closed, so he must have assumed the same. Cheers.
on โ29-03-2024 11:57 AM
Thank you.
on โ29-03-2024 12:02 PM
Hi, thanks for your reply. No, the buyer sent a very small image of a metal head which is the identical shape to the logo on my box, but seems from replies above, both myself and the buyer don't recognise the R.M. Williams logo. Many thanks.
on โ29-03-2024 12:06 PM
Still think it's not R.M. - the horns are different as are the placement of the ears.
on โ29-03-2024 12:55 PM
@domino-710 wrote:Still think it's not R.M. - the horns are different as are the placement of the ears.
Ah but Dom, "the ayes have it"................
"retreats to safe room..................."
on โ29-03-2024 01:10 PM
That's not a bull's eye
*pushes panic button