Hi, had my first request (in twenty plus years) for a return yesterday based on 'not as described', but the item and photos were exactly as described. Involves an R.M. Williams box from a deceased estate. I clearly stated the logo was in gold print, with photos to match. Buyer has claimed a return based on the fact the logo wasn't metal and didn't have any horns etc., Metal was never mentioned in my description, only 'gold print logo', with an extremely clear photo of the top of the box. Buyer supplied a small photo of the metal logo and clearly not what I was offering for sale, so why bid and then complain? I have no issue accepting a return, if it is my fault, this clearly is not, but seems the buyer is always right. Can anyone advise who I contact at eBay to challenge this - as I said I will happily refund, but feel it unfair when I definitely did not state anything about a metal logo? Many thanks and Happy Easter to all.
