@jojo0565 wrote:
Thank you everyone for your responses. I've finally found out from ebay that it takes 36 business days for a return request to be cancelled if the item is not returned and no response is heard from the buyer.
That's quite discomfiting, particularly as it doesn't match the info in their MBG policy pages, though along with (almost) everyone else, I know from expeience that the time-frame is longer than 30 days.
It's interesting that they said 36 business days - I know with unpaid items, there's nothing you can do about it 32 days from the date of the sale, which also equates to a 36-day allowance once you include the additional 4 days before it can be closed (if you open a UPI case on day 4 then just leave it alone, it will time out with no FVF credit etc after the 36th day from date of sale).
It's one of my bug bears with the MBG policy, to be honest, because I only allow 7 days (after receipt of items) for change of mind returns, and eBay allows me to clearly state that as one of my terms, and yet I've had COM return requests that weren't followed through by the buyer and eBay not only left it open but hassled me about it for 30+ days - as soon as my 7 day window was up, the buyer should have become ineligible to return the item via the MBG as a change of mind. >_>
