Return request initiated from international buyer

[from*a*century*past]

Help!! I recently sold an expensive piece of jewellery to a buyer in the US and now they have initiated a buyer return request stating the item was damaged when received. They have sent photos of what looks like the chain was snapped (they state it's unfixable). How this happened I have no idea (item was in perfect condition and sent in its padded velvet box bubble wrapped and then packed and padded in another box). This is besides the point, as per eBay returns policy, I am obliged to refund their money.

My problem is creating the return postage label and sending to buyer. If this was a cheap piece of **bleep** I would let them have it, but it's not and it is also VERY "fixable", so I want it back.
How do I create the label then send to buyer, why can't I create one through eBay, it would be so much simpler.
Any help would be greatly appreciated as I'm on a timeline to fix this mess up. I will not be selling overseas again, lesson learned.

[siddieswans]

Quoting from eBay - " eBay return labels are only available for items returned within Australia."

So far as I know there is no way of sending a postage label for an International return. (Someone please correct me if I am wrong - I would love to know.)  There are various ways of sending money to them so they could send it back themselves - to their PayPal account, getting them to create a Special Listing on eBay for the postage amount and you buying it. I am sure there are others. Of course any of these would depend on them closing their Return Request FIRST, and also you trusting them to follow through honorably. What does their Feedback look like? I do sell Internationally and each time I am in fact  trusting that the buyer is a decent and honest person, who will work with me if a problem arises. I hope you can appeal to their better nature - good luck.

[sugar249]

Sorry there is no way I would be closing the return request FIRST,  why should they trust the seller.

[twyngwyn]

Was it the 'poison' necklace? Are you on Facebook? You have the buyer's name.....check FBook for photos of them wearing it.........lots of people have been caught that way. If not, make sure upon return that it is the same one you sent 👿

[from*a*century*past]

Thank you for your reply.  I actually didn't see that when scouring over eBay help topics.

It looks like the whole process will not be cost effective for me as the postage back to Australia is over $100 USD! With the buyers refund plus the cost of the jewellery repair, eBay fees, US sales tax etc, I will lose out big time - so buyer will get to keep it. Gotta cop this one on the chin 😞

I do hope eBay will at least refund the fees they took off me.

Btw, her feedback was excellent.

[domino-710]

Personally - I think the buyer is ' trying it on ' - if it is the Crystal Necklace - it is held in place by velvet tabs.

The box looks solid - bubble wrapped.

Can you show us the photos sent. ??

[sandypebbles]

Buyers can only be given positive feedback so that is meaningless 

Have you read through the actual feedback comments?

And false positives ?

What is her feedback left for others like?

[from*a*century*past]

Yes, that's the one. I am on FB but I doubt they got to wear it, they contacted eBay the next day it arrived. Postage is over $100 USD which makes it just too expensive to get it back with all the other costs. 

[from*a*century*past]

It was doubled boxed and there was no damage to it at all. The thing I found strange was they said it was completely "unfixable". Im in a no win situation, so will have to cut my losses I suppose.

[sandypebbles]

I call horse hockey

Maybe she already had one that was fubar and wanted to replace it