Help!! I recently sold an expensive piece of jewellery to a buyer in the US and now they have initiated a buyer return request stating the item was damaged when received. They have sent photos of what looks like the chain was snapped (they state it's unfixable). How this happened I have no idea (item was in perfect condition and sent in its padded velvet box bubble wrapped and then packed and padded in another box). This is besides the point, as per eBay returns policy, I am obliged to refund their money.
My problem is creating the return postage label and sending to buyer. If this was a cheap piece of **bleep** I would let them have it, but it's not and it is also VERY "fixable", so I want it back.
How do I create the label then send to buyer, why can't I create one through eBay, it would be so much simpler.
Any help would be greatly appreciated as I'm on a timeline to fix this mess up. I will not be selling overseas again, lesson learned.
