Return requested when they haven't received the item?

[everard6920]

My brain is fried after a really long day, so please bear with me.

I posted an item today and the buyer has requested a return citing that they found a better item.

The item was sent in a trackable envelope (small size).

I accept free change of mind returns, the entire transaction is under $10 so it's more the principle, but ...

If I click "accept the return and print a label", am I right in assuming it'll only allow me to print a package label (which is minimum $8.65?)

So therefore ... I should just refund the buyer, correct?

Thanks in advance.

[everard6920]

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@oz-e-seller wrote:
Australia Post told me trackable envelopes are for letters only, not items. How are you sending items in them?

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Because I sell mostly paper items (stickers, etc).

This was one such item.