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on โ27-10-2022 11:17 AM - last edited on โ27-10-2022 01:43 PM by gewens
I sold and sent to address provided by eBay.
Item returned to me safely, marked RTS.
I reckon I have just received the most dodgy advice from the chat service
Seriously suggesting I could keep the item and the buyers cash.....
I doubt that would end well.
FWIW I was trying to get eBay to give some compensation for the postage cost (I failed with that)
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Re: Return to Sender
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on โ27-10-2022 12:54 PM
As you have fulfilled your obligations, to both ebay and the buyer, any refund to the buyer should now be at the expense of ebay.
(You are required to ship to the address provided by ebay, You are required to ship within your stated handling time, And the shipment must show at least 1 valid tracking event (IE: lodgement).
Re: Return to Sender
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on โ27-10-2022 11:24 AM
Was the item returned because it was not picked up at the post office after a failed attempted delivery?
Re: Return to Sender
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on โ27-10-2022 11:26 AM
Attempted delivery at address.
Auspost tracking showed "Returned to Sender - Receiver not known at address"
Re: Return to Sender
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on โ27-10-2022 11:28 AM
Maybe the buyer moved and forgot to update their details.
Have you contacted the buyer?
Re: Return to Sender
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on โ27-10-2022 11:34 AM
I contacted the buyer via text and ebay messenger.
No response UNTIL the item was marked as collected / delivered back to me.
Then a request for money back was received.
Feels like a change of mind
Re: Return to Sender
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on โ27-10-2022 12:54 PM
As you have fulfilled your obligations, to both ebay and the buyer, any refund to the buyer should now be at the expense of ebay.
(You are required to ship to the address provided by ebay, You are required to ship within your stated handling time, And the shipment must show at least 1 valid tracking event (IE: lodgement).
Re: Return to Sender
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on โ27-10-2022 01:31 PM
Wow - I have learnt something today.
I really should have forced the buyer to open a dispute and let it play out.
Lesson learnt (thank you)
Re: Return to Sender
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on โ27-10-2022 06:49 PM
As no case was opened, you are under no legal obligation to refund anything.
Personally, I refund less ALL costs - fees, postage, packaging materials. It often doesn't leave a lot left, but it is not the seller's fault if the buyer won't collect/accept an item.
Re: Return to Sender
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on โ31-10-2022 07:36 PM
I have just had this issue happen to me twice in the last week, prior to that NEVER happening in 8 years. I now am starting to worry that a rival seller who bought from me, then left negative feedback when I cancelled the sale after previously blocking all their accounts (I noticed the contact details were the same number) is getting friends or family to buy.
I am wondering what angle they could be trying here if so? So far, they have not opened a claim, one of the parcels only arrived back this morning after 4 weeks waiting to be collected.
I am wondering if anyone has any advice on how to proceed both with the dealing with the returned to sender issue, and also what angle any rival seller could be trying to take here if that is what is happening?
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on โ31-10-2022 07:40 PM
omg....trying to shut competition down?? Be careful

